Re: Outgoing e-mail problem

For this particular issue I am the "Go-to" guy. I wasn't here when everything
got setup though, so I'm still feeling things out somewhat. My specialty was
more programming than netowork administration.

I did notice one thing though...

noticed in the System Manager for the Exchange Server, under the Global
Settings, Internet Message Format, in the properties - in the General tab,
there's the list of MIME content types. And it lists Type, and associated
extension. In that list there is no entry for extensions of .pdf; the
attachment I'm wanting to send is a .pdf. Could this be having something do
to with the issue. I know I can send e-mail out of Outlook with a .pdf
extension, but I didn't know if this could be a possible cause of the problem
still.

Could that be causing some of my problems?


"PA Bear" wrote:

You do not have permission to send to this recipient. For assistance,
contact your system administrator.

Is there a "system administrator"? Have you contacted him/her?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

RSteph wrote:
The only customer we've tried to e-mail thus far has been this one. I was
thinking that it was likely an e-mail filter on their end, but then I also
tried sending an e-mail from the program to my own hotmail account. If I
send a message with an attachment, it won't send and I get a similar
error;
but if I send a message without an attachment it sends no problem.

That fact is leading me to believe that there is something somewhere that
is
stopping the e-mail from going out through our system with an attachment.

"jwgoerlich@xxxxxxxxx" wrote:

Hello,

The error looks to be a non-delivery report from the recipient. Can you
send an email from, say, Outlook with an attachment to this customer?

Also, how many customers you emailing? Does this error occur on every
single one? This would rule out it being just one (or a small handful)
of customers.

J Wolfgang Goerlich

On Jan 24, 9:34 am, RSteph <RSt...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I'm having a problem sending out e-mails from our system. We have a
program (essentially a large database-type program) that's running on a
server, it is set up to be able to e-mail out to customers. However
anytime it tries to send an e-mail with an attachment to an external
e-mail address, it's coming back as non-deliverable.

You do not have permission to send to this recipient. For assistance,
contact your system administrator.
< (domain) #5.7.1 SMTP; 550 5.7.1 Unable to relay for (customer e-mail)>

I've tested with some e-mails. I can send an e-mail with no attachment
to
an external address, and I can send an e-mail to an internal address
with
or without an attachment. So I'm guessing there is a setting somewhere
in
our server that's telling it to kick any outgoing e-mail with an
attachment, atleast from the given IP address.

Does anyone know where I need to be looking? I'm not overly familiar
with
Exchange; I've looked through the settings some, but I don't see
anything
that jumps out at me. I'm guessing this is something fairly easy that
I'm
simply not getting. Thank in advance for any help that can be offered.


.

Relevant Pages

  • Re: Outgoing e-mail problem
    ... Have you tried the Exchange Server newsgroup? ... In that list there is no entry for extensions of .pdf; ... | extension, but I didn't know if this could be a possible cause of the ... how many customers you emailing? ...
    (microsoft.public.security)
  • Re: Outgoing e-mail problem
    ... contact your system administrator. ... RSteph wrote: ... how many customers you emailing? ... I'm guessing this is something fairly easy that I'm ...
    (microsoft.public.security)