Re: Security update 927978 for MSXML 4.0, for MSXML 4.0 SP1, and for M

How to troubleshoot Windows Update, Microsoft Update, and Windows Server Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here: http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to http://windowsupdate.microsoft.com > click on Help and Support link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup: news://msnews.microsoft.com/mi­crosoft.public.windowsupdate

Archive of Windows Update newsgroup: http://groups-beta.google.com/group/microsoft.public.windowsupdate
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

"Bob" <Bob@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:EC648C40-0FB1-4864-A783-A22A5115CBB3@xxxxxxxxxxxxxxxx
I just purchased a new notebook PC and in setting it up have installed
MicroSoft updates. But I keep having to install one update over and over:
Security update 927978 for MSXML 4.0, for MSXML 4.0 SP1, and for MSXML 4.0
SP2.
Does anyone know why? Every time I think I've installed all available
updates this same one want to be installed.
Following is info about possibly fixing this situation? Do I have to go
through all these hoops? Thanks, Bob
<snip>

.

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