Re: PLEASE HELP remove spyware and annoying ads!!!
- From: Malke <notreally@xxxxxxxxxxx>
- Date: Wed, 16 Aug 2006 05:33:48 -0700
Cristo wrote:
A few days ago I started getting these annoying ads and spyware removal
ads off-line and on-line. Every 30 or so minutes I get these ads that tell
me my computer is infected and should buy their programs to remove
spyware. My pop-up blocking is on full mode and I've scanned my computer
for viruses and spyware several times but everything seems to be fine. I
also restored my computer many times but nothing seems to get rid of this
problem. I don't know what to do anymore. Please help me get rid of this
annoyance and please be simple. Thank You!
You didn't tell us what operating system you are using and if XP, what
Service Pack level.
Although you haven't provided enough details about the ads/popups to be
sure, it sounds like you have 1) Win9x/ME and no firewall; 2) XP without
Service Pack 2 (SP2) and no firewall. I suspect the latter.
First clean up the computer. Take it off the Internet and disconnect from
any local area network (lan). Then go through these malware removal steps
systematically:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Make sure you do the prep/finishing work and follow instructions to do all
scans in Safe Mode. If all else fails, run HijackThis and post your log to
one of the specialty forums listed at the above site (not here, please).
Once you know the computer is completely virus/malware-free, if you have
Win9x/ME do not connect to the Internet without a firewall. If you have XP
and I'm correct that you are pre-SP2, prepare your computer for SP2 and
apply it. Use the SP2 Windows Firewall. Here are a few links to help you
prepare for SP2:
Are You Ready for WinXP SP2? -
http://support.microsoft.com/default.aspx?pr=windowsxpsp2
Download full SP2 - http://tinyurl.com/5bobl
Order SP2 on CD from MS - http://tinyurl.com/6g675
Follow the Service Pack Installation Checklist -
http://www3.telus.net/dandemar/spackins.htm
SP2 links to OEMs - http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx
http://aumha.net - See SP2 forums
http://www.kellys-korner-xp.com/xp_s.htm#sp2 - Windows SP2 Information,
Guidelines and Troubleshooting
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a professional computer repair
shop (not your local version of BigStoreUSA).
Malke
--
MS-MVP Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
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