RE: In urgent need of expert help!
- From: Panda_man <Pandaman@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 30 Jul 2006 10:12:01 -0700
"steven" wrote:
Dear experts,
My computer is currently experiencing this huge problem with
firewall. I have Windows XP SP2 Home Edition and Norton Antivirus 2004
installed in my pc.
Boy , you have messed the things even more .
As Malke suggested , the first that should have been done is to completely
remove Norton and check for malicious software .
Do the following :
1) Remove Norton . Three reasons : not working , might be compromised by
malicious software , too old protection
Goto Control Panel -> Add/Remove programs and remove Norton AV
Reboot . Again there remove Symantec stuff . Reboot . Again in Add/Remove
programs remove Live Update . Reboot
Goto C:\Program files (or where Norton was installed) and delete all files
and folders with names Norton , Symantec , LiveUpdate
Download Norton's removal tool for version 2004-2006 and use it to
completely remove all Norton traces (you don't need them and if you don't do
that you can have future problems with many other programs)
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031710323113?Open&src=&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg
After that follow the instructions in my site to check for and remove
viruses/spyware . You can repair your firewall and other Windows stuff only
when the malware is removed
http://pandaman.my.contact.bg
http://pandaman.my.contact.bg/Gen_MRI.htm
http://pandaman.my.contact.bg/special_clean.htm
After that , run System File Checker to make sure your system files aren't
corrputed:
ONLY ONLY ONLY step 2(a) here:
http://pandaman.my.contact.bg/repair_Win.htm
Repair Winsock
Start –> Run
type
cmd
Click OK
type
netsh winsock reset
Press ENTER . Restart immediately !
Now
Start -> Run
Type:
regsvr32 hnetcfg.dll
Press ENTER
Goto Control Panel -> Administrative Tools -> Services and make sure Windows
Firewall and Security Center's services are set to Automatic
If reregistering Windows Firewall doesn't help , have a look at this site
previously siggested by MVP Malke
http://www.michna.com/kb/WxSP2.htm#The_Service_Pack_2_firewall
Restart
Regards!
--
Panda_man
Bronze level Contributor
.
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