Re: In urgent need of expert help!
- From: Malke <notreally@xxxxxxxxxxx>
- Date: Sun, 30 Jul 2006 06:00:28 -0700
steven wrote:
Dear experts,
My computer is currently experiencing this huge problem with
firewall. I have Windows XP SP2 Home Edition and Norton Antivirus 2004
installed in my pc. Few weeks ago, I have noticed that the norton
antivirus icon (norton firewall) at the taskbar has disappeared. I tried
to open up norton antivirus but there is no response (the norton antivirus
window doesn't open up). I tried to run norton antivirus update in control
panel and there is also no response. Then I opened up the security center
in control panel and there error message showed up: The security center is
currently unavailable because the "security center" service has not
started or was stopped.
(snippage)
You should be focusing on why your NAV 2004 (outdated BTW and should be
replaced - preferably not with another Norton product) has broken. First
determine if the computer is clean by going through the preparatory steps
at the link below and then scanning with Sysclean or Multi_AV:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://www.elephantboycomputers.com/page2.html#TrendMicros_Sysclean
http://www.ik-cs.com/multi-av.htm - how to use Dave Lipman's Multi-AV
http://www.ik-cs.com/programs/virtools/Multi_AV.exe - Multi-AV download
http://pcdid.com/Multi_AV.htm - additional Multi_AV instructions
After you've done your scanning with one of those first-line antivirus
tools, scan with Ewido. Then finish up with the rest of the malware removal
steps from the first link. Now uninstall NAV 2004 and replace it with a
current version av. I use F-Prot on my Windows machines; Kaspersky, NOD32,
and Avast are all recommended. Get the definition updates and do a thorough
scan.
As you will see from the instructions at the first link, all scans should be
done in Safe Mode. Once you've established that you're working with a clean
base, you can address the firewall issue, which is probably related.
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a professional computer repair
shop (not your local version of BigStoreUSA).
Malke
--
MS-MVP Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
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