Re: windows xp new user
- From: Malke <notreally@xxxxxxxxxxxxxxx>
- Date: Thu, 29 Dec 2005 13:28:52 -0800
quickdraw2408 wrote:
> Hi ther,
> I bought a 2nd hand computer and when I turn it on it comes up with a
> screen that apologises for not being able to start windows and gives
> me options to start (eg. normal, safe mode etc.,)
> When I enter on any of these options it displays a blue screen:
> "STOP C00018 {registry file failure}
> The registry cannot load the hive (file):
> \systemroot\system32\config\SECURITY
> or its log or alternate
> It is corrupt, absent or not writeable
> Beginning dump or physical memory
> Physical memory dump complete.
> Contact your sytstem administator or technical support group for
> further assistance!"
> HELP! I DON'T KNOW WHAT THIS MEANS OR WHAT TO DO!
Best practice when you get a second-hand computer is to immediately
format the hard drive and do a clean install of Windows. You should
have received a CD of the operating system (Windows) or at least a way
to return the machine to factory condition (like a special keypress to
run a Restore program) or Recovery Disks, as well as CD's for any
software that is still installed on the computer. If you didn't, get
those from the seller.
http://michaelstevenstech.com/cleanxpinstall.html
Once you have a clean install (or return to factory condition), you can
see if the problems go away and if not, we can troubleshoot from there.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.
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