Re: NIS '05 Causing Screen Freeze/Lockups?
From: PA Bear (PABearMVP_at_gmail.com)
Date: 07/18/05
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Date: Mon, 18 Jul 2005 13:20:27 -0400
> Tea Timer? I don't have that.
It's an optional utility included with Spybot but it must be enabled by the
user. See:
FAQ - Frequently Asked Questions - The home of Spybot-S&D!:
http://www.safer-networking.org/en/faq/index.html
What is the Resident TeaTimer?
http://www.safer-networking.org/en/faq/33.html
>> Q: Was another anti-virus or Norton app ever installed on the machine
>> prior
>> to installing NIS 2005?
>
> I had 2000, then in '04 installed the '04 verson. A few months after
> that,
> Live Update stop working. Long story short, Symentec sent me the '05
> version. Had a tough time uninstalling '04 but finally got '05 installed.
> But I could tell, it wasn't working right.
>
> So I sent a snail mail letter to Symentec and a tech contacted me. He was
> able to walk me thru unintstalling '05 completely (and I assume whatever
> was
> left of '04) and reinstalled '05. And that did the trick.
>
> The only problem I have now is the lockup at start-up and 30 secs of
> screen
> freeze exiting some Microsoft related sites. And I'm assuming it has
> something to do with Norton '05.
Ugh, I was afraid of that.
Norton [what?] 2000 and 2004 (e.g., NAV, NSW or NIS)? I'll refer to them as
NXX 2000 and NXX 2004 below.
Despite the official Symantec line, I'd not install /any/ new Norton product
without having first fully removed all previous versions. I suspect the
earlier versions continue to be the root of your problems.
I'd:
(1) uninstall NIS 2005 via Add/Remove Programs & reboot;
(2) remove all traces of NXX 2004 using SymRNT
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039;
read this page thoroughly and completely for all caveats) & reboot;
(3) remove all traces of NXX 2000 using Rnav2003.exe
(http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606) &
reboot.
(4) Then, if you still think Norton products are worthwhile at this point,
reinstall NIS 2005.
-- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Steve wrote: > "PA Bear" wrote: > >>> 1 . Was the tech right? Could my screen freezing and lock ups really be >>> caused by something going wrong with the '05 installation? >> >> It's not unknown behavior, Steve. >> >>> 2. Is having Adaware and Spybot software the cause of the installation >>> breakdown (even though they obviously weren't "running" at the time of >>> the >>> NIS installation)? >> >> You've only provided the sketchiest of details so it's hard to say. The >> free version of Ad-aware SE doesn't have anything that'd run in the >> background and interfere. I don't think Spybot's SDHelper, if enabled, >> would interfere but TeaTimer might have. > <snip> (See above) > > PS - I delete temp files and cookies, scan disk and disk defrag every > week. > So that can't be the problem. And last week I adjusted the hardware > acceleration to see if that fixed the problem. It didn't. > > Thank you. > >> >> Steve wrote: >>> About 20% of the time I turn my computer on (or reboot), the desktop >>> fills >>> out, but after the audio icon appears - and before the NIS icon >>> appears - >>> the screen will freeze. So I have to reboot again, with the chance of >>> it >>> locking up again. >>> >>> Also, about a third of the time I x out of a web page, usually that's >>> microsoft connected - like hotmail or ESPN.com - my screen freezes for >>> about 30 seconds. >>> >>> Sometimes I'll alt-ctl-del and my screen will refresh and the Norton >>> icon >>> disappears. >>> >>> I wasn't sure if NIS '05 was the cause of all this, but these things >>> have >>> been happening ever since I installed it a few months ago. >>> >>> I called Norton and was told that there could have been problem when I >>> was >>> installing it and that I should have "disabled" my anti-spyware software >>> BEFORE installing NIS. Now, they tell me. >>> >>> But you can't "disable" Adaware or Spybot. So the tech said I should >>> have >>> uninstalled them. >>> >>> I can uninstall NIS '05, uninstall Adaware and Spybot, and reinstall NIS >>> '05. But I had an awful lot of trouble uninstalling NIS '04 and also >>> installing '05 so I don't want to go through all that again if I don't >>> have to. Also, I'm on dial up and it would take me forever to get about >>> 6 months of updates. >>> >>> So my questions are: >>> >>> 1 . Was the tech right? Could my screen freezing and lock ups really be >>> caused by something going wrong with the '05 installation? >>> 2. Is having Adaware and Spybot software the cause of the installation >>> breakdown (even though they obviously weren't "running" at the time of >>> the >>> NIS installation)? >>> >>> I find this hard to believe because no one uninstalls their spyware >>> software (why would anyone do so; especially when Norton doesn't tell >>> you >>> to?), so you'd think there'd be a lot of people with this problem. But >>> the tech said my problems were "uncommon." >>> >>> 3. Why doesn't Symantec/Norton tell you to uninstall all spyware >>> software >>> before installing Norton AV (no they don't, I just checked their >>> installation web page). >>> 4. Is there any other A/V/security software out that is better and >>> without all these problems?
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