Re: Zone Alarm Support

From: bryan (bryan_at_discussions.microsoft.com)
Date: 07/14/05 

Date: Thu, 14 Jul 2005 12:39:04 -0700

Hi Lil'Dave,
   Thank you for the information.

Regards,
Howard

"Lil' Dave" wrote:

> Only use ZA Pro, no other associated products used/installed here.
> Have tried to stay away from suites for various reasons not money saving
> associated.
> AV, spy blocker, and ad blocker are all commercial pay for separate entities
> here.
> I stay away from anything "chat" oriented. Tech support for anything is my
> last resort, but it will never be chat. Email, forums, and FAQs have always
> solved my problems. If not, an image restoration of the entire OS partition
> as last resort.
> Automated response either directly identify a problem, or completely
> misdiagnose. If the latter, can be very frustrating.
> "bryan" <bryan@discussions.microsoft.com> wrote in message
> news:9BE930A0-215C-48A3-98E7-B459317403FF@microsoft.com...
> > Thanks for the input. What about ZA Security Suite. Any ideas on 1. ease
> of
> > use 2. ease of installation? Also, I went to the web site and it seems
> that
> > the first line of tech support (chat) is an automated response before
> being
> > forwarded to a tech team. Any experience with it? Thanks
> >
> > "Lil' Dave" wrote:
> >
> > >
> http://www.zonelabs.com/store/content/support/phoneSupport.jsp?lid=ts_phone
> > >
> > > Of course, you could have easily found this yourself...
> > >
> > > Have been using ZA Pro for a few years now, no complaints. Have heard
> of
> > > one or two updates in the past causing problems, none here though.
> > >
> > > "bryan" <bryan@discussions.microsoft.com> wrote in message
> > > news:C6325CBC-1943-47D3-B525-C12A73556979@microsoft.com...
> > > > I am considering dropping McAfee in favor of Zone Alarm. My main
> concern
> > > is
> > > > support. McAfee has no free phone support, but does have free on-line
> chat
> > > > and an excellent newsgroup. However, if I have a problem and cannot
> > > connect
> > > > to the internet, I'm stuck (Mcafee charges for phone support). I have
> > > heard
> > > > excellent reviews of Zone Alarm as a product. But what about support?
> I
> > > would
> > > > very much appreciate hearing from current Zone Alarm users on the
> support
> > > > aspect of the product. THANK YOU VERY MUCH!!! Bryan
> > >
> > >
> > >
>
>
>

Relevant Pages

  • Re: Zone Alarm Support
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