RE: HELP!!!! please :)

From: Adwaredoc (Adwaredoc_at_discussions.microsoft.com)
Date: 02/03/05 

Date: Wed, 2 Feb 2005 19:51:03 -0800

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"Judy" wrote:

> i am running xp home w/sp2. I have Symantec internet securities and also
> adaware. Last night I experienced an issue when scannind with adaware. I
> got an error message telling me the system would shut down in so many
> seconds. I stopped that and then scanned with the Symantec(Norton). I
> removed some adaware and malware. I then attempted the adaware. Same thing,
> but I was able to stop the scan at a certain point and remove stuff before
> the pc rebooted. I did this a few times and on one of the reboots, it booted
> up to adaware and it continued a full scan. I removed all the stuff. After
> that, I got a conectivity error for my network. I only have the one pc, with
> a netgear network card to connect to the internet via a cable modem. I tied
> a system restore, which failed. (i tried a few different dates) I called
> tech support(my isp) and they had me do a few things which did not work. I
> tried some things this morning which did not work as well. I then called the
> isp again and talked to a tech he told me that there was an issue with sp2
> and networks, he told me to uninstall sp2, while on the phone with him I was
> attempting this, I got an error message and cancelled out of the uninstall.
> He instructed me to reboot. This is when the real problems started. The pc
> just keeps going round and round, first I see the dell logo, then the windows
> xp home edition screen, then the dell screen, etc. I can not boot up in safe
> mode or any thing. Please can you help!! Sorry for the lenghthy message!
> Judy
>

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