Re: serious severe problems
From: ryan (ryan_at_discussions.microsoft.com)
Date: Tue, 25 Jan 2005 08:37:11 -0800
it is a desktop and the inside is clean and the fans are running fine i think
the video card works fine cause i can use it in games running in safe mode
the ram i just got test a couple of days ago when i bought some new ram. a
little while ago, after i posted this i ran two new different virus programs
and they found some viruses the others didnt but they wont remove them.
IRC/BackDoor.Sdbot (three of these) Win32/Hantaner.A could these be it and
how do i remove them
> ryan wrote:
> > i am running xp home with sp2 and all of a sudden all the text
> > everywhere can only be seen partially and when i try to do anything an
> > error message comes up but i cant read it then after i do anything it
> > freezes also when loading my personal settings it takes a long time. i
> > deleted my user profile and created new one but it didnt help. it runs
> > just fine in safe modes and also i scanned for viruses and spyware etc
> > and it is clean. please help me
> Hi, Ryan. If you are sure your computer is 100% clean, then you may be
> experiencing hardware failure. I'd suspect the video card first from
> your description of the symptoms. Here are some general hardware
> troubleshooting steps. I'd start by looking at the fan on the video
> card and possibly swapping it out for a known-good one.
> 1) Open the computer and run it open, cleaning out all dust bunnies and
> observing all fans (overheating will cause system freezing). Obviously
> you can't do this with a laptop, but you can hear if the fan is running
> and feel if the laptop is getting too hot.
> 2) Test the RAM - I like Memtest86+ from www.memtest.org - let the test
> run for an extended (like overnight) period of time - unless errors are
> seen immediately.
> 3) Test the hard drive with a diagnostic utility from the mftr.
> 4) The power supply may be going bad or be inadequate for the devices
> you have in the system - this isn't applicable to a laptop, of course.
> 5) Test the motherboard with something like TuffTest from
> Testing hardware failures often involves swapping out suspected parts
> with known-good parts. If you can't do the testing yourself and/or are
> uncomfortable opening your computer, take the machine to a good local
> computer repair shop (not a CompUSA or Best Buy type of store).
> MS MVP - Windows Shell/User
> Elephant Boy Computers
> "Don't Panic!"