Re: oh what a mess!
From: Bigbruva (Richardh_at_dontusethis.ws)
Date: 01/15/05
- Next message: Vanguard: "Re: hacking into my computer at work"
- Previous message: Alan Edwards: "Re: Large gap in Control Panel - Add/Remove programs"
- In reply to: Judy: "oh what a mess!"
- Next in thread: Lanwench [MVP - Exchange]: "Re: oh what a mess!"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
Date: Fri, 14 Jan 2005 17:32:37 -0800
Hi Judy
Do you have your original Windows CD? If so I would try booting the computer
on that and using the Repair option to see if the system can recover. If
this fails you may need to call in an expert as it sounds like this long
line of actions, advice, and bad luck has left your computer in a bad way
:-(
Just ensure you get someone who REALLY knows their stuff, from what you
describe you may be close to losing the data on the system. The original
attack has done a good job of screwing up all the easy recovery techniques
so from this point on you need to tread very carefully.
Sorry I didn't have any better news and good luck
BB
"Judy" <Judy@discussions.microsoft.com> wrote in message
news:BF208108-9F20-4A33-9CDC-A1E6FC47C72D@microsoft.com...
>i am running xp home w/sp2. I have Symantec internet securities and also
> adaware. Last night I experienced an issue when scannind with adaware. I
> got an error message telling me the system would shut down in so many
> seconds. I stopped that and then scanned with the Symantec(Norton). I
> removed some adaware and malware. I then attempted the adaware. Same
> thing,
> but I was able to stop the scan at a certain point and remove stuff before
> the pc rebooted. I did this a few times and on one of the reboots, it
> booted
> up to adaware and it continued a full scan. I removed all the stuff.
> After
> that, I got a conectivity error for my network. I only have the one pc,
> woth
> a netgear network card to connect to the internet via a cable modem. I
> tied
> a system restore, which failed. (i tried a few different dates) I called
> tech support(my isp) and they had me do a few things which did not work. I
> tried some things this morning which did not work as well. I then called
> the
> isp again and talked to a tech he told me that there was an issue with sp2
> and networks, he told me to uninstall sp2, while on the phone with him I
> was
> attempting this, I got an error message and cancelled out of the
> uninstall.
> He instructed me to reboot. This is when the real problems started. THe
> pc
> just keeps going round and round, first I see the dell logo, then the
> windows
> xp home edition screen, then the dell screen, etc. I can not boot up in
> safe
> mode or any thing. Please can some help!! Sorry for the lenghthy
> message!
> Judy
- Next message: Vanguard: "Re: hacking into my computer at work"
- Previous message: Alan Edwards: "Re: Large gap in Control Panel - Add/Remove programs"
- In reply to: Judy: "oh what a mess!"
- Next in thread: Lanwench [MVP - Exchange]: "Re: oh what a mess!"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
Relevant Pages
|
