Netscape Wants to Send My Email Encrypted

From: SidBord (
Date: 09/21/04

Date: Tue, 21 Sep 2004 14:26:29 -0700

Update! A tip from another forum led me to a Symantec
article, which, while not an exact match, did contain the
message I was receiving. It encouraged me to examine my
various settings, and I discovered that my outgoing mail
server address did not exactly match the certificate for
identifying the site. I changed it and that seemed to
clear the problem. Why I didn't have trouble before
yesterday, I guess I'll never know. Perhaps my ISP changed
it's certificate or Norton AV got an update that changed
the way it does things.
For what it's worth, Symantec says that Norton antivirus
will likely have problems if your ISP is using Secure
Socket Layer (SSL) protocol. If your ISP is using SSL, and
you are having trouble sending OR receiving email and you
get the seemingly unrelated message I got, then you have to
turn off Norton AV email scanning. No fix.
>-----Original Message-----
>I'm running Netscape 7.1 Email under Win XP on a Dell 8300.
> Suddenly yesterday, I got the following message when I
>attempted to send an email note:
>(Title line): Email scanner
>"An encrypted email connection has been detected.
>Please see help for more information on how to transmit
>encrypted email."
>I get the "Sending email . . ." progress window, which
>freezes. Task manager says "Not responding", then closes
>down Netscape. Then an error report was sent to
>Microsoft. I ran Spybot, Ad-Aware, and Norton antivirus
>and found nothing. I examined the Netscape email security
>window and it says that I am NOT trying to send encrypted
>email. I turned off my firewall and antivirus programs,
>and still got the same messages. I haven't made any
>changes recently to the Netscape "preferences". Has anyone
>had (or heard of) similar symptoms?