Re: HELP SP2 issues, i think
From: Judy (Judy_at_discussions.microsoft.com)
Date: 08/28/04
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Date: Fri, 27 Aug 2004 17:01:02 -0700
My friend had an issue after loading sp2 regarding logging on to the
internet. Her ISP gave her the number for microsoft. She was kind enough to
pass it on to me. They knew of the issue I was having and said there was a
patch available. They a gave me the number for Symantec. The recording on
the phone told me to go to service.symantec.com/lu1803. There was a patch
and now my problem is fixed!! I hope this may help anyone who may experience
the same problem as me.
"Judy" wrote:
> the firewall is disabled and someone that I know ran live update on their's
> and it worked.
>
> "Phillip Windell" wrote:
>
> > disable the personal firewall that SP2 enables by default.
> >
> > --
> >
> > Phillip Windell [MCP, MVP, CCNA]
> > www.wandtv.com
> >
> > "Judy" <Judy@discussions.microsoft.com> wrote in message
> > news:4B1B7D10-9CDD-4F84-9D97-0A5852D0F327@microsoft.com...
> > > I've installed SP2 and now I get an error message when attemping live
> > update
> > > with Norton antivirus. This is the error message LU1803:Live update
> > failed
> > > while getting your updates. Live update had an internal error while
> > getting
> > > your
> > > updates. Your Symantec programs were not updated. You
> > > should try getting updates at a later time. If live updates
> > > fails again with this error, you should reinstall live
> > > updates.
> > > Should live updates be reinstalled, or is there a setting
> > > that just needs to be changed due to the loading of SP2? I've tried
> > getting
> > > in touch with Symantec, but that is next to impossible. Thanks!!
> > > Judy
> > >
> > > If I need to reinstall, Do I have to uninstall the whole
> > > Norton antivirus/internet security program and then
> > > reinstall?
> > > Thank you for your help.
> > > Judy
> > >
> > >
> >
> >
> >
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