Re: Cannot authenticate remote user to share
From: Dustin (dustin_dortch_at_hotmail.com)
Date: 06/17/04
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Date: 17 Jun 2004 08:16:00 -0700
dustin_dortch@hotmail.com (Dustin) wrote in message news:<cb780ff1.0406161110.3ac16dc1@posting.google.com>...
> This is driving me mad! This user was working fine.
>
> We run Windows 2000 SBS as a domain controller. The remote user is
> using Windows XP Professional. Both machines have all the latest
> stable service packs and hotfixes. The remote machine is a laptop,
> and is joined to the domain. The user is able to log into the
> computer with the domain account. When the user is in the office, she
> can access any of the necessary resources. From remote, she is able
> to log into the VPN (with the built-in VPN client, PPTP)... She is
> now able to log into Exchange, which happens to be on the same server.
> But she cannot access file services. If we browse to it via Network
> Places, it prompts for a username and password. I enter it in the
> method DOMAINNAME\USERNAME, and it fails. It still works on the
> network. Finally, I just entered administrator and the password, and
> then prompted for it again, but with the username filled in with
> SERVERNAME\Administrator. I enter the password, and it works.
> Administrator is the only account in the servers local account
> database, and it should be disabled, as Active Directory is in place.
> It seems to be an issue with not being authenticated to the domain
> first. She does not have a local account on that system, and there
> should be no way to add one. This is crazy, because it did work
> before. And I use it from home all the time.
>
>
> Thanks,
> Dustin A. Dortch
> Network+, MCSA/MCSE W2K
> dustin_dortch@hotmail.com
As an update to this situation... I longed into the VPN from home and
accessed the server fine with her credentials. The difference I see
is that I am using Windows XP Professional with SP2 RC1 at home. This
user is in the UK, and has a strange USB-based broadband (I think the
person who came up with that idea should be brought up on trial, but
that is just me).
So, it would appear that the issue is on the user's computer. The
problem I have is this is also happening with another user, who is
also in the UK. I could have the system wiped and a fresh install put
on, but this is a pain to manage from accross the Atlantic. We will
probably call into Microsoft support and bite the bullet. I have
never called before, I have always been able to find the answer
without their help. Hopefully it works out alright.
Thanks,
Dustin A. Dortch
Network+, MCSA/MCSE W2K
- Previous message: Mark McWilliams: "Security Settings Defaulting to Local Intranet Icon"
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