Re: how to remove a virus

From: Kim (anonymous_at_discussions.microsoft.com)
Date: 03/19/04

  • Next message: Question: "Re: Question: pop-up blocker" 
    Date: Thu, 18 Mar 2004 21:13:28 -0800

    >-----Original Message-----
    >Kim wrote:
    >> I have a anti-virus program installed in my computer
    that
    >> tells me that my computer is clean, but when I send an
    >> email attachment to my family they tell me that their
    >> anti-virus program detected a virus in the attachment.
    I
    >> have tried the online scans and I am unable to complete
    >> one. My computer will blue screen it everytime about
    half
    >> way through the scanning.My computer will not let me
    stay
    >> online very long now. I need some information of how to
    >> find and get rid of what ever is on my computer. I
    >> greatly appreciate any information I can get. Thanks!
    >
    >Which virus is your family saying you are sending?
    >
    >Clean up your system as you find out and post here with
    the name...
    >
    >Turn on that firewall...
    >http://www.microsoft.com/WindowsXP/home/using/howto/homen
    et/icf.asp
    >(It has been reported that it now works with AOL 9.0+)
    >
    >
    >Make sure you have all the updates (critical) installed
    from:
    >http://windowsupdate.microsoft.com/
    >(Scan for updates, Review and Install)
    >
    >
    >Get rid of the spy/ad/mal-ware..
    >(Yes - using MORE than one of these..
    >I recommend at least the first three. Also..
    >UPDATE the definitions for them before using.)
    >
    > Spybot Search and Destroy
    > http://www.safer-networking.net/
    >
    > Lavasoft AdAware
    > http://www.lavasoft.de
    >
    > CWSShredder
    > http://www.spywareinfo.com/~merijn/downloads.html
    >
    > Hijack This!
    > http://mjc1.com/mirror/hjt/
    >
    > I also like "The Cleaner" and "SpywareBlaster"
    and "SpywareGuard".
    > - http://www.moosoft.com/
    > - http://www.javacoolsoftware.com/
    >
    >The first is a PAY product, but useable for 30 days - it
    has found and
    >eliminated problems in the past the others did not. The
    latter two are
    >prevention mechanisms. I like SpywareGuard for those
    with enough processor
    >to have something running like antivirus software - and
    it prevents browser
    >hijacking quite well.
    >
    >
    > And Assortment of Others:
    > http://www.merijn.org/downloads.html
    >
    >
    >After you cleanup your PC somewhat of spy/ad/mal-ware,
    verify your antivirus
    >software is updated and run a full scan of your
    computer. If you have no
    >antivirus software - get one NOW! Grisoft AntiVirus:
    >http://www.grisoft.com/us/us_dwnl_free.php
    >
    >
    >Empty your Temporary Internet Files and shrink the size
    it stores to about
    >80 to 120MB (seems to be an optimal size for the normal
    user)
    > - Open ONE copy of Internet Explorer.
    > - Select TOOLS -> Internet Options.
    > - Under the General tab in the "Temporary Internet
    Files" section,
    > do the following:
    > - Click on "Delete Cookies" (click OK)
    > - Click on "Settings" and change the
    > "Amount of disk space to use:" to something between
    80MB
    > and 120MB. (Betting it is MUCH larger right now.)
    > - Click OK.
    > - Click on "Delete Files" and select to
    > "Delete all offline contents" (the checkbox) and
    click
    > OK. (If you had a LOT, this could take 2-10 minutes
    or
    > more.)
    >- Once it is done, click OK, close Internet Explorer
    >- Re-open Internet Explorer.
    >
    >
    >Uninstall any software you do not use often/ever. (If
    you have something
    >installed but never use it, uninstall it.) If you go
    through Control
    >Panel -> Add/Remove Programs and see things you seldom
    if ever use, it is to
    >your advantage to remove it.
    >
    >
    >Also, if you are tired of Web Page Pop-Ups/Unders.. You
    could try the
    >Google Toolbar.
    >
    >--
    ><- Shenan ->
    >--
    >My family is telling me that their anti-virus is stating
    that it is an unknown virus. I am using my sister
    computer right now to post this because by computer will
    not stay online long enough.
    Kim
    >
    >.
    >

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