Norton 2004 Live Update
From: Tony (anonymous_at_discussions.microsoft.com)
Date: 03/17/04
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Date: Wed, 17 Mar 2004 11:46:17 -0800
>-----Original Message-----
>When I go into Symantecs homepage and check on my Anti
>Virus status it tells me that my files are not up to
date
>and to run Live Update. This I do and Live Update tells
me
>I am up to date. Then the program tells me that there is
a
>problem with Live Up date and to look at their FAQ page
>but I cannot find a solution. I have tried to download
the
>latest version of Live Update, but my pc tells me I have
>the latest version. When I use live update I can it
>scrolling and saying that 0% is beling downloaded. I
tried
>to delete the update files through search but the same
>thing happens........any help would be
appreciated........
>.
Recently had a similar problem with regard NAV
Liveupdate , although this was I think my fault. Recieved
the following from Symantec online help after mailing
them my concerns. I would recommend it , as you can see
the response was quite detailed and specific to the
problem.
>>Web URL:
http://securityresponse.symantec.com
Open Norton AntiVirus (NAV) and look at the virus
definitions line. If the date
is earlier than the date of the current LiveUpdate virus
definitions, please run
LiveUpdate to get the current virus definitions.
If LiveUpdate appears to successfully download and
install virus definitions but
the date does not change then there is more than one
solution to troubleshoot
this issue. Please follow the instructions in the
document provided below:
Title: 'Virus definitions date does not change after
running LiveUpdate'
Document ID: 2000030608314206
> Web URL:
http://service1.symantec.com/Support/nav.nsf/docid/2000030
608314206
If LiveUpdate reports that all products are up-to-date
without downloading
anything, then run LiveUpdate once more. Look at
the 'Welcome to LiveUpdate'
screen. If Norton AntiVirus and Norton AntiVirus Virus
Definitions are not
listed, please see the following document:
Title: 'LiveUpdate does not display a complete list of
products'
Document ID: 2000082409183613
>Web URL:
http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/
2000082409183613
If virus definitions are listed as a product to be
updated, and if your virus
definitions are still out of date then please try the
following fixes to resolve
the issue:
1. Verify that the computer's clock is set to the correct
day, month, and year.
2. Run LiveUpdate.
3. Revert to previous virus definitions.
4. Be sure that the virus definition files are not read-
only. If these files are
read-only, then the definitions cannot be updated.
Please refer to the following document from our Online
Knowledge Base that will
assist you in the process:
Title: 'Norton AntiVirus indicates out-of-date
definitions, but LiveUpdate
indicates that no update is necessary'
Document ID: 2001091312421306
>Web URL:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001091
312421306
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