Adware removal software blocks my cable modem access

From: Paul (anonymous_at_discussions.microsoft.com)
Date: 02/11/04 

Date: Wed, 11 Feb 2004 04:25:09 -0800

Hello all. I'm not sure what to do. I downloaded a
spyware and adware removal software from cnet.com and ran
it. It found almost 300 infected files that I erased.
Subsequently, I couldn't connect online through my cable
modem. The tech support at the cable company ran some
tests. He determined that the adware removal software
must have blocked the data channel in/out of my computer
through a 'socket.' Does this sound right? If so, what
do I need to do to fix this problem?

Any help is greatly appreciated. I am a doctor and need
at home access to the internet for work related
purposes.

Thanks so much.

Paul.

Relevant Pages

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    ... Lana ... > spyware and adware removal software from cnet.com and ran ... The tech support at the cable company ran some ... He determined that the adware removal software ...
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