Re: MicroMonopoly aids Terrorism?
From: Charles Otstot (saries_at_notmyreal.address.com)
Date: 02/06/04
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Date: Fri, 6 Feb 2004 08:11:41 -0500
"Someone who didn't get SLAMMER either"
<anonymous@discussions.microsoft.com> wrote in message
news:7A0AF57E-7CA9-472C-A06D-AC848007F373@microsoft.com...
> Charles Otstot wrote:
>
> Do you have any documentation to support that Microsoft's internal
staff
> considered the patch too difficult to install? kurt's reply
referenced a
> source that indicated that some MS admins "didn't get around to it".
> Negligence, not technical incompetence.
>
> You're right, there is a difference. You could be right that 100% of MS
admins are competent and some of them are merely negligent. This is in
contrast to their technical support staff which is maybe 33% competent and
their spam abuse staff which is maybe 1% competent, but it is possible and
you could be right.
I can't think of too many organizations with knowledgeable 1st level techs,
but I will give the 2nd and 3rd tier engineers I've dealt with (at MS and
others)credit. Of course, the flip side of this is, since 1st level at any
organization is almost always going through a script (much like a KB
search), and given that a high percentage of habitues of groups such as this
are sysadmins and above, many of us willl only have calls that would be
esoteric enough to only be resolvable by working with higher-level support
personnel. Whether those calls *should* require a tier 2 or tier3 engineer
is opinion. I can certainly understand the position that support costs for
any vendor (including MS) would be such that hiring more-skilled 1st level
techs would be cost-prohibitive (i.e are you going to pay an engineer 50-70K
a year to solve "My home page keeps getting changed to
<yadayadayadahijackeddomain.com>" for casual home users?) and require that
the company hire lower skilled workers for those positions.
>
> > I've installed MS Office and MS Visual Studio a number of times. I
don't
> recall ever seeing an option to install or not install MSDE. The
knowledge
> of whether MSDE was installed or not depends on knowing which
components of
> Office and Visual Studio bring in MSDE. A decision to install a
named
> component of Office or Visual Studio is a conscious decision to
install that
> named component, it is not a conscious decision to install MSDE.
> >
>
> Info on how to install MSDE with Office:
>
> MSDN
>
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dv_wrcore/html/wrconinstallingwhiterabbit.asp
>
> Note that you must install MSDE from it's own directory. You must
> consciously choose to install the product, it cannot be installed
without
> your knowledge.
>
> Thank you, I'm looking at that page now. Indeed, after Microsoft was hit
by SLAMMER, Microsoft produced Visual Studio .NET 2003 with a recipe to
install MSDE so that MSDE cannot be installed without knowing it in Visual
Studio .NET 2003.
>
> Now, back to all those installations of Visual Studio 6 and maybe Visual
Studio .NET 2002 and Office 2000 and maybe Office XP, it seems that a lot of
people installed MSDE without knowing it.
This may help your search...
MS's listing of all MS products that contain MSDE 2000 (most recent rev).
Note that only server products install it by default. MS posted this on
their security website as part of their Slammer response.
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/msdeapps.asp
Charlie
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