Windows xp remote control

From: Sameh Ahmed (essoplus_at_hotmail.com)
Date: 11/30/03 

Date: Sun, 30 Nov 2003 13:43:12 +0200

Hello there
administrating a network of 400 PCs running XP.
3 Cases in which somebody controlled a user machine remotely, mouse moving
user watching!
the connect remotely is not enabled, but the remote assistance is.
Norton antivirus is installed on all machines and updated.
is there any vulnerability that can do that?
which software if not the MSN?
Your replies are highly appreciated.
Regards
Sameh

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