Re: Q824143 -- how to get patch?!?

From: Will Denny (wjd4444uk_at_yahoo.co.uk)
Date: 08/22/03 

Date: Fri, 22 Aug 2003 21:24:03 +0100

NDAs - I understand your posting.

Will

"Shawn Rabourn (MS)" <shawnrab@online.microsoft.com> wrote in message news:%238bRyqOaDHA.2024@TK2MSFTNGP12.phx.gbl...
> I understand your frustration. We try to do our best in the support
> business and I am glad you're doing your best in helping people out... less
> work for us!
>
> I will say that SP2 for Windows XP will be out a lot sooner than Longhorn.
> I won't say much more because I could get in trouble.
>
> --Shawn
> This posting is provided "AS IS" with no warranties and confers no rights.
>
>
>
> "Will Denny" <wjd4444uk@yahoo.co.uk> wrote in message
> news:uDXO9NOaDHA.2136@TK2MSFTNGP10.phx.gbl...
> Hi Shawn
>
> My comments are not directed at you personally, but MS in general. If you
> feel that I have 'gone over the mark', please let me know. A lot of people
> here in the UK have tried the 'pay for' help. They have found that it is
> very expensive and have contacted me. I don't charge to sort their problems
> out, even though I may get several each hour.
>
> If you say that the Hotfixes are meant for SP2, why are they available now?
> I believe that there will be no SP2 and MS will go straight into
> 'Longhorn' - or whatever MS deems to call it. SP2 - possibly available in
> Q3 2004 - that would put it in the range of Jan-March 2004.
>
> Will
>
> "Shawn Rabourn (MS)" <shawnrab@online.microsoft.com> wrote in message
> news:%23jSUaBOaDHA.2620@TK2MSFTNGP09.phx.gbl...
> > To extend my statement, sometimes there is a fix available that fixes a
> > problem or an error message and if the problem that a customer calls in
> for
> > happens to be a different problem that the problem the hotfix addresses,
> > then they may have to open a paid support incident.
> >
> > Hotfixes are updates to files that are supposed to be in future service
> > packs. They are intended for customers who cannot wait for the next
> service
> > pack due to production or functionality loss.
> >
> > --Shawn
> > This posting is provided "AS IS" with no warranties and confers no rights.
> >
> >
> >
> > "Will Denny" <wjd4444uk@yahoo.co.uk> wrote in message
> > news:#a7Tl5NaDHA.1940@TK2MSFTNGP10.phx.gbl...
> > Hi Shawn
> >
> > If Q824143 is needed then it will only be downloaded by those users who
> need
> > it. Why make a mockery out of the MS support system by 'suggesting' that
> > certain 'patches' have to be referred via MS before those 'patches' can be
> > downloaded?
> >
> > On who 'infinite wisdom' are these 'costs' based on? Doesn't MS make
> enough
> > profit without having to charge the end user for the 'privilege of an
> > update'?
> >
> > Will
> >
> > "Shawn Rabourn (MS)" <shawnrab@online.microsoft.com> wrote in message
> > news:u2K9oyNaDHA.1488@TK2MSFTNGP12.phx.gbl...
> > > You can call us and get the hotfix for free. It only costs extra money
> if
> > > you need support beyond the patch.
> > >
> > > --Shawn
> > > This posting is provided "AS IS" with no warranties and confers no
> rights.
> > >
> > >
> > > "Susquehanna County Library" <sctylibrary@stny.rr.com> wrote in message
> > > news:38db461b.0308221034.6db47d45@posting.google.com...
> > > > OK, this may be a dumb question--how does one email MS to get the
> > > > q824143 patch without paying? I have 26 computers affected by this
> > > > problem. We're a public library system so this has a big impact on our
> > > > users, but we're also very poor and I can't justify spending $99 or
> > > > $245 (which "may be refunded"...don't want to count on that!) Failing
> > > > that, how soon can we expect a publically-available patch? Mucho
> > > > thanks for any feedback.
> > > >
> > > > --
> > > > Hilary Caws-Elwitt
> > > > Susquehanna County Library
> > >
> > >
> >
> >
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>
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> 

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