Re: Q824143 -- how to get patch?!?

From: Will Denny (wjd4444uk_at_yahoo.co.uk)
Date: 08/22/03 

Date: Fri, 22 Aug 2003 19:51:28 +0100

Hi Shawn

If Q824143 is needed then it will only be downloaded by those users who need it. Why make a mockery out of the MS support system by 'suggesting' that certain 'patches' have to be referred via MS before those 'patches' can be downloaded?

On who 'infinite wisdom' are these 'costs' based on? Doesn't MS make enough profit without having to charge the end user for the 'privilege of an update'?

Will

"Shawn Rabourn (MS)" <shawnrab@online.microsoft.com> wrote in message news:u2K9oyNaDHA.1488@TK2MSFTNGP12.phx.gbl...
> You can call us and get the hotfix for free. It only costs extra money if
> you need support beyond the patch.
>
> --Shawn
> This posting is provided "AS IS" with no warranties and confers no rights.
>
>
> "Susquehanna County Library" <sctylibrary@stny.rr.com> wrote in message
> news:38db461b.0308221034.6db47d45@posting.google.com...
> > OK, this may be a dumb question--how does one email MS to get the
> > q824143 patch without paying? I have 26 computers affected by this
> > problem. We're a public library system so this has a big impact on our
> > users, but we're also very poor and I can't justify spending $99 or
> > $245 (which "may be refunded"...don't want to count on that!) Failing
> > that, how soon can we expect a publically-available patch? Mucho
> > thanks for any feedback.
> >
> > --
> > Hilary Caws-Elwitt
> > Susquehanna County Library
>
> 

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