HOW TO: Enable or Disable Internet Connection Firewall in Windows XP ?

From: mark (markymark_fla_at_hotmail.com)
Date: 08/13/03 

Date: Wed, 13 Aug 2003 01:15:28 -0700

HOW TO: Enable or Disable Internet Connection Firewall in
Windows XP

http://support.microsoft.com/?id=283673#2

Why is there no choice for "newtwork and internet
connections", as the video says, located in my control
panel? I have learned one thing from this four hours of
attempts to understand how to do by what is on
microsoft.com; and that is they are totally and
completely incapable of writing instructions that explain
in plain language that any average user can understand.
If you watch the video on this on "setting the firewall",
the announcer says go to start and then control panel,
from here, click "NETWORKING AND INTERNET
CONNECTIONS"...this is NOT even the title of what the
demonstration clicks on in the video. So here is
microsoft producing a video to help people and the
announcer does not even say the right name of what he
says and shows to click. Im looking and I dont see
anything named what he says or what it shows to click.
It's not listed either way in my control panel.
There's "network connections" and "internet options".

So I clicked "NETWORK CONNECTIONS". This demo video is
FLAWED ALREADY by saying things that are to be clicked
not even listed that way. I finally figured out what the
announcer MUMBLES on about clicking properties.
Then "click advanced tab" and finally he says "click the
box that says protect my computer OR network" AGAIN THATS
NOT WHAT THE BOX SAYS! It says "protect my computer AND
network". Then he goes on and finishes

THE POINT IS>>>>If you are showing a video to instruct
users how to do something...USE THE WORDS THAT MATCH THE
ITEMS ON THE COMPUTER. I cannot understand why a billion
dollar company can do this sort of FLAWED instructional
video for millions!

Finally after trying to understand what this video said
to do, even though the audio is FLAWED, I did it all only
to get a popup message saying "an error occured while
internet connection was being enabled. The dependency
service or group failed to start" DOES ANYONE REALLY
THINK AN AVERAGE USER KNOWS WHAT THAT MEANS? NO THEY
DONT! And so the entire experience was a complete waste
of time. I can not for the life of me understand how a
company can be so flawed and vague and not help solve a
problem in this manner. Now if there was something I
should have done before this whole process to make this
work, then it SHOULD BE IN THE DETAILED INSTRUCTIONS.

One more thing, dont even waste your time using HP On
Line Suuport. The person who tried to help me could not
even express himself in plain english. His name was from
India I think. You've got someone trying to help people
who cant even write in proper english! An unbelievable
experience with incompetance.

This should be America's new slogan..."more money, less
service". This is the new trend apparently. No one
answers the company phone and even the banks dont even
have a prompt to speak to a represntative anymore on
their toll free numbers. They dont even say push 0 (zero)
to speak to someone live. This is NOT CUSTOMER SERVICE!
Its paying their presidents million dollar salaries and
cutting back on services, and hiring immigrants who can
only speak and write broken english to answer their
phones and handle help support on line. What a pathetic
situation for American business. I guess its all about
money. Once you buy, YOU ARE ON YOUR OWN.

I'd like to see someone actually read this, agree with me
that this is true, and that this is how pathetic
corporate America is. AND TELL ME WHAT TO DO (THAT
MICROSOFT CANT APPARENTLY) TO ACCOMPLISH THIS FIREWALL.

The next worm that comes along he can come on in because
I will immediately go buy a JAPANESE PRODUCT like
Toshiba. This is the most ridiculous situation Ive ever
seen exit in user help from two of the largest companies
in the business. There is NO excuse for it.

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