Re: Computer Crash? System Failure? I don't know - scared, confused, and so worried
From: Karl Levinson [x y], mvp (levinson_k@despammed.com)
Date: 04/13/03
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From: "Karl Levinson [x y], mvp" <levinson_k@despammed.com> Date: Sun, 13 Apr 2003 08:09:16 -0400
Allow me to compliment you on the very complete notes you took. That's very
very helpful when troubleshooting something like this.
This isn't really a security problem, so I would recommend posting the
question in one of the Windows newsgroups for Windows Millennium Edition,
such as "General Information" or "Software." Go to
http://support.microsoft.com/newsgroups/ if you don't know what I'm talking
about.
Most of that seems normal to me and is probably due to your choosing step by
step confirmation instead of 1. Normal which is what I would always
recommend for you. [Anything other than 1 Normal is a special temporary
troubleshooting mode that will not give normal use of your computer.]
[Scanreg and the unknown driver installation can be normal as well.]
The one error message that doesn't sound completely normal is the
SURegCreateKey message. [Searching www.google.com/advanced_group_search
and www.google.com for SURegCreateKey turned up a few possibilities...
generally that error message seems to be associated with an install program
that fails to install something or a corruption somewhere in the Windows
registry that necessitates removing something or reinstalling Windows.]
Unless you just installed new hardware that you could remove, trying to
restore a previous copy of the registry might be something to try, if ME has
made a previous copy of the registry. If that fails, reinstalling Windows
and all the other software on your computer seems to be the usual next
recommendation.
Beyond this information, it's difficult to troubleshoot this over the
internet. Really, if you are confused and frustrated about computer
troubleshooting such as this, I would really recommend taking the computer
to a friend or a computer repair shop that you trust. Maybe there's a
computer club or computer support resource at your school? Many of the
major electronics chains do computer repair. Last time I checked, Circuit
City in the US only charged like $25 to check out your computer and the
charge was dropped if any repair work was done.
Whatever happens, you definitely DO want to back up your important data
files regularly to another location like a CD Burner, floppy disk, etc.
Your hard drive can crash at any time. Be sure to mention to anyone looking
at your computer that you have data on the computers that you don't want to
lose. If possible, tell them what and where the files are exactly.
If you continue getting the SURegCreateKey message when you try rebooting,
the following information might be useful to you or someone else who looks
at your computer:
http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&q=suregcreatekey
&sa=N&tab=wg
http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=suregcreatekey
http://www.computing.net/windowsme/wwwboard/forum/33826.html
http://computing.net/windowsme/wwwboard/forum/30687.html
"Linda" <your_boot_party@yahoo.com> wrote in message
news:006e01c30188$6b1a6da0$2f01280a@phx.gbl...
> Hi,
>
> This is hard to say what happened to my computer b/c it
> seems so unreal. I was online tonight and had no trouble
> with anything. As soon as I know it, my computer freezes
> and I have to reboot and/or try to save whatever is there.
> I turn my computer back on and find that on my Microsoft
> Windows ME edition, it shows a weird screen with a supposed
> start-up menu. It gives me choices: 1. Normal, 2. Logged
> (\Bootlog.TXT), 3. Safe Mode, and 4. Step by Step
> Confirmation. I don't know what these things are for. I'm
> suppose to enter a choice and I don't know which one to
> choose. I've chosen all each time I try to get into my
> computer, but it doesn't work. It says, "Warning: Windows
> has detected a registry/configuration error. Use SCANREG
> to correct this error." I'm not sure what SCANREG is and I
> don't know where to get it. Then it says, Create a startup
> log file (Bootlog.Txt) [Enter = Y, Esc = N]? Don't know if
> to answer Y or N. Then, "Enable SMARTDRV disk cache [Enter
> = Y, Esc = N]?" Suppose to provide Y or N again. Then, it
> says, "loading and initializing IFSHLP.SYS
> drivfer...Complete." "load all "Windows drivers [Enter =
> Y, Esc = N]?" Again, don't know what to say. I keep
> trying any letter each it asks. "Registry file was not
> found. Registry Services may be inoperative for this
> session." I didn't register anything, at least I didn't to
> my knowledge and certainly not lately that I can remember.
> "XMS cache problem. Registery Services may be inoperative
> this session." "Override standard IFSMGR [Enter = Y, Esc =
> N]?" Then, "msmouse.vxd [Enter = Y, Esc = N]?" Then,
> "VECP.386 [Enter = Y, Esc = N]?" Then it goes to new
> window where the screen is completely gray of all colors.
> Then it says, in a window, "Windows has found the following
> new hardwarde:" The supposed hardware is not listed and
> that part is blank! Then it says that "Windows can
> automatically search for and istall software that supports
> your hardware. If your hardware came with installation
> media, insert it now and click Next. What would you like
> to do? Automatic search for a better driver (Recommended)
> or Specify the location of the driver (Advanced)." When
> clicking NEXT..."Windows was unable to locate the software
> for this device. If you do not want to install the
> software now, click FINISH. To search again, click BACK."
> However, in the middle of the screen, when one presses any
> of the choices just said, a little window pops up and says,
> "Enum\HTREE\ROOT\0" and under it says "SURegCreateKey
> failed!" Now I know this is a lot to grasp in a message,
> but I don't know what to do. I thought giving as much
> info. as possible would give someone an idea about the
> situation and to see if it was a hopeless one or one that
> could be helped. I'm so lost with this and it's tearing me
> apart. I have many files for school and for other things,
> not to mention many programs and other things necessary -
> including norton antivirus and norton utilities. I've given
> the "dialogue" from the computer screen basically verbatim.
> Anyone with ideas, suggestions, comments? My computer
> won't get past this stage and I have figured out why I
> would need to register or configure anything, since I've
> not changed anything in that area for quite some time (if
> at all, now I'm thinking). This is scary -- I can't afford
> another computer....poor college student here. Any and all
> help would be so very much appreciated. Take care.
> -Linda
> p.s. please contact me via e-mail at:
> your_boot_party@yahoo.com -OR- contact me via this
> newsgroup thread. I appreciate any and all help and am
> looking forward to (greatly!) anyone's insight into this
> problem that seems so foreign to me...
- Next message: Karl Levinson [x y], mvp: "Re: pop-up windows from www.stopmessenger.com"
- Previous message: Robin T Cox: "Re: pop-up windows from www.stopmessenger.com"
- In reply to: Linda: "Computer Crash? System Failure? I don't know - scared, confused, and so worried"
- Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] [ attachment ]
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