Re: Remote access for technical support
From: Russ (rwsinclair@mcpmail.com)
Date: 01/07/03
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From: "Russ" <rwsinclair@mcpmail.com> Date: Tue, 7 Jan 2003 09:14:12 -0800
However, VNC by itself is not secure. You can use it with
SSH (a google search of the two should get you some info).
Other remote control software: RemotelyAnywhere, Timbuktu
and from Microsoft: SMS (big investment), Terminal
Services (for managing servers) and NetMeeting.
>-----Original Message-----
>> I was asked to find out how we could offer better
>> technical support by using remote access to our
customers
>> computers. I would like to hear from those who are using
>> such a system. What application are you using? What sort
>> of problems have you run into? How do you manage
security
>> questions? Links to articles about the subject would
also
>> be greatly appreciated.
>
>One easy and free way to do this, is to use VNC:
>http://www.uk.research.att.com/vnc/
>
>It works the same way as PC Anywhere, only better.
>
>
>
>--
>Lovingly Created by Michael Cargill
>--------------------------------------
>'Don't Be a Poof - Eat White Bread!'
>'You're Gonna Need a Bigger Boat' - Sheriff Brody, Jaws
>
>My arse is capable of anything from mass amusement, to a
whole office
>floor of workers being wiped out in a matter of minutes.
>
>
>.
>
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