Re: Remote access for technical support

From: Russ (
Date: 01/07/03

From: "Russ" <>
Date: Tue, 7 Jan 2003 09:14:12 -0800

However, VNC by itself is not secure. You can use it with
SSH (a google search of the two should get you some info).

Other remote control software: RemotelyAnywhere, Timbuktu
and from Microsoft: SMS (big investment), Terminal
Services (for managing servers) and NetMeeting.

>-----Original Message-----
>> I was asked to find out how we could offer better
>> technical support by using remote access to our
>> computers. I would like to hear from those who are using
>> such a system. What application are you using? What sort
>> of problems have you run into? How do you manage
>> questions? Links to articles about the subject would
>> be greatly appreciated.
>One easy and free way to do this, is to use VNC:
>It works the same way as PC Anywhere, only better.
>Lovingly Created by Michael Cargill
>'Don't Be a Poof - Eat White Bread!'
>'You're Gonna Need a Bigger Boat' - Sheriff Brody, Jaws
>My arse is capable of anything from mass amusement, to a
whole office
>floor of workers being wiped out in a matter of minutes.