Re: Some file or path missing!
- From: Malke <malke@xxxxxxxxxxxxxxx>
- Date: Tue, 27 May 2008 04:18:38 -0700
Clifford Anup N Dhamanigi wrote:
Hi, I had earlier installed, windows live one care family safety! It was
working absolutely fine, until one day I scanned my computer completely to
find deadly highly infected trojan, which had infected more than 250 files
on my computer! It also had infected windows family safety too, I used
Spyware Doctor, from PC Tools website! My computer is always updated with
the lastest updates on all the application software I run, including
windows updates, so I have an updated version, Windows XP Professional SP
3!
After quarantining the trojan, it asked me to reboot my computer for
removal of certain other infected files! I did so! After reboot however,
it wasn't able to find certain installation files that family safety works
with! Before rebooting, I removed the quarantined trojan from my computer
without setting up a restore point! I quickly un-installed family safety!
I scanned my computer again, and removed more infections!
The problem now is, even after removing family safety, my FDD keeps
blinking every 5 seconds, and it flashes a message, " The feature you are
trying to use is on a CD-ROM or other removable disk that is not that is
not available. Insert the 'Status' disk and click OK. " The CPU also goes
bezzerk and comsumes alot of processing power before this message is
displayed every time I start-up my computer! The computer slows down quite
considerably! When I try to ignore the message by clicking on Cancel, the
windows installer rolls back, and gets initiated again, and the FDD goes
blinking several times, and the same message gets displayed again! I tried
everything I could! But I am not able to stop that message from appearing,
kindly help me in solving this problem as quickly as possible!
It's really irritating to just leave that message idol till I finish
working on my computer. and then say cancel and in quick succession turn
off my computer, otherwise, my computer doesn't seem to shut down either!
I have do it all at a particular time, in order to shut down my computer
in a manner it has to properly be shut down!
It doesn't sound like your computer is virus/malware-free. Simply having
that message appear would not cause the symptoms you are describing.
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions
You can also check to see if there are targeted removal steps for your
malware here, at Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. You will
generally be asked to:
1. Download and execute HiJack This! (HJT) -
http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe
2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word
wrap"
3. Download/run Deckard's System Scanner -
http://www.techsupportforum.com/sectools/Deckard/dss.exe
4. Save the scan results (Main.txt and Extra.txt)
5. And then post the contents of Main.txt and Extra.txt in your post at the
forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS.
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
.
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