Re: Error Code 0x8007043c - some suggestions please


"Paula Bateson" <bateson.family@xxxxxxxxxxx> wrote in message
news:ejMUN5ZZIHA.4684@xxxxxxxxxxxxxxxxxxxxxxx
Thanks Jim,

That's what I thought I had, but the Microsoft technician didn't want to
listen.

I have Spybot Search & Destroy and Adaware, but my main problem at the
moment is that I can only work in safe mode.

Could you suggest what I can use to remove the malware, usually I am way
on top of these sort of things, but I have been so stressed out by this
problem, that I need some direction from an outside source.

Kind regards,


Paula

"Jim" <j.n@xxxxxxxxxx> wrote in message
news:k3Joj.1401$R84.726@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"Paula Bateson" <bateson.family@xxxxxxxxxxx> wrote in message
news:ucoXE6MZIHA.4324@xxxxxxxxxxxxxxxxxxxxxxx
Hi,

I have been working with Microsoft since Tuesday 29/1/08 about the fact
that my computer is very S L O W (even the snails are passing it). The
technician that I was working with on Tuesday promised me a call on
Friday, but unfortunately he was sick today and another collegue call
instead to try and help.

My problem is that I cannot get the Microsoft site to do the Windows
Updates and in particular I cannot do the IE7 installation.

The technician on Tuesday left me working in Safe Mode as my computer is
so slow in normal operation.

I got online to Trend Micro and did a 'house call' scan which threw up
60 odd A4 pages of problems, mainly pointing to Cumulative Security
Updates for Internet Explorer and Vulnerability Detections with
reference to different numbers listed after the problem, eg., Cumulative
Security Update for Internet Explorer (834707). Some of the
vulnerabilites make reference to Malware and lists them.

The bottom line of it is that I am still running under Safe Mode as the
technician today said he would get back to me today, he didn't, so I
guess Monday will be the return call.

This is very frustrating as my computer is almost 12 months old, 3.2Ghz
with 1Gb RAM, I have plenty of disk space and everything was ok just
over a week ago.

Even the 1.2Ghz machines at work are faster than my baby at the moment.

If anyone has a suggestion as to where I can fix at least point the
technician in the right direction, I would dearly appreciate it.

Another thing, as I live in Rural NSW, just popping it into a computer
shop is out of the question - in fact I do a lot of computer repairs for
people around this area.

Kind regards,


Paula

Your computer is infected by malware of various kinds. The scan sent you
a 60 page report which documents them.
And thus, what have you done to remove the malware?
What kind of AV software are you running?

Malware is the reason that your computer is slow.
Jim



The MS technician would want you to use their product. It is better than
none.

Get rid of the malware using Malke's post.

Spybot and Adaware find various bad stuff, but you still need an anti-virus
program.
Almost anything except Norton or McAfee are better than what you have (which
is none).
I use Nod32 on this laptop.
I have used Norton. It is a resource hog.
I use AVG on my desktop.
I have used various others at times. The desktop will run Nod32 shortly.

Jim


.

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