Re: Error Code 0x8007043c - some suggestions please

Paula Bateson wrote:
Thanks Jim,

That's what I thought I had, but the Microsoft technician didn't want to listen.

I have Spybot Search & Destroy and Adaware, but my main problem at the moment is that I can only work in safe mode.

Could you suggest what I can use to remove the malware, usually I am way on top of these sort of things, but I have been so stressed out by this problem, that I need some direction from an outside source.

Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe Mode. Please see the special Notes regarding using Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html - download site

The site is in German but David's tool is in English so don't let that worry you. Scroll all the way down to almost the bottom of the page and you'll see a box titled "Infos Zum Download - Multi-AV Scanning Tool". You'll see "Download von www pctipp.ch" and the live link to download Multi_AV.

You can also check to see if there are targeted removal steps for your malware here:
Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the specialty forums listed at the first link above (not here, please).

Not all tools used will work in Vista and you will need to run them elevated. If you are unable to remove the infection by following the general steps, register at one of the HijackThis forums as suggested.

Standard disclaimer: I can't see and test your computer myself, so these are just suggestions based on many years of being a professional computer tech; suggestions based on what you've written. You should not take my suggestions as a definitive diagnosis. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop.

The only alternative to going through the malware removal tediously and systematically, probably with online help from an HJT forum, and taking the machine to a real professional is to back up your data and do a clean install of Windows. It's your call.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP
.

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