Re: Infostealer.gampass and Hacktool

Renz wrote:
Please help! I have been infected by 2 viruses, both came in most likely through visiting a download site. My Norton AV picked up Infostealer right after I downloaded WINRAR. Hacktool might have come from a friendly FTP site. I scanned and found 5 files infected. Two Hacktool-infected files were repaired but one was not, and Infostealer was not repairable at all. Three files are:
Windows\\system32\\dlyy.dll
Windows\\rundl132.exe
Temp\ti7u2zkm.dll

This is a new barrage of viral attack on my computer, since I have been very careful on my email side. No trojan horse was able to get in for a long time. This one is a real surprise and I can not depend on my AV software, although it reports to me what I've got. I need stepwise instructions to get rid of the virus.

Those files are malware and that's why they can't be repaired. Go through these general malware removal steps systematically - http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with either Sysclean or Multi_AV, plus AVG Anti-Spyware (formerly Ewido - http://www.ewido.net/en/) and follow instructions to do all scans in Safe Mode.

When all else fails, run HijackThis and post your log in one of the specialty forums listed at the link above (not here, please).

If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigStoreUSA). The only alternative to going through the malware removal tediously and systematically, probably with online help from an HJT forum, and taking the machine to a real professional is to back up your data and do a clean install of Windows. It's your call. Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. Have all your data backed up before you take the machine into a shop.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.