Re: HELP!! Virus affecting installing security-related programs?

SchizoRyou wrote:

I discovered a virus or malware has been installed in my computer and
Norton didn't detect it. I've quarrentined and deleted many spywares
already but I KNOW there are some traces that aren't found yet. Now,
when I try to install security-related things, my computer doesn't
allow it. For example, I tried installing CCleaner (cleans up adware)
and my computer keeps having issues installing the whole program. (I
even ran it in safe mode to install it and it still did not work) To
add more to the problem, all the security update in Microsoft
Automatic Updates cannot be downloaded after I got this "virus". (The
strange part is, the security updates are the ONLY ones that are not
downloaded) I REALLY need help in this. i need this "virus" to be
removed. I have freeware programs that say they can remove malware and
other junk but we all know they are not very efficient. (I have Spybot
S&D, Ad-aware, Spyware Blaster, CCleaner, Windows Defender,
Spycatcher, and A-Squared.) The sad part is, I brought this virus onto
myself by visiting websites that I shouldn't have (long story).

Go through the preparatory steps here, following all instructions to
scan in Safe Mode:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with either Sysclean or Multi_AV, plus Ewido. Do all
prep/finishing work and follow instructions to do all scans in Safe
Mode.

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the link above (not here, please).

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a professional
computer repair shop (not your local version of BigStoreUSA).

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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