Re: IE can't browse, Windows Explorer can

From: "Jim Macklin" <p51mustang[threeX12]@xxxhotmail.calm>

| My wife's computer has apparently been infected with some
| form of browser hijack. Running ZA, get a lot of requests
| for server rights on generichost win 32. Internet Explorer
| will not fully open, typing in a url and it hangs for hours.
| Scans for virus or spyware gave not detected anything.
| Windows Explorer will go to the web and seems to have no
| problems.
| Can update av and spyware, etc.
| Tried to reinstall Windows Media Center on the Dell E510
| using the Dell supplied Windows CD. It installed but did
| require a call to India for activation. It did not
| automatically activate even though it is a DELL BIOS/mobo.
| Once I got through to India and got the new code it
| activated and redetected "new hardware" The printer and the
| trackball. Windows Update did not work using the IE Windows
| Update link on the START menu. Windows Update was access by
| Windows Explorer. Installed Microsoft Update software and
| installed all updates.
| Went to www.PCPitStop.com and ran their full test,
| everything reported OK. This was with Windows Explorer.

| I suspect my wife dot some spyware or hijacker that was
| removed but it has taken over the address bar/ browser
| function of IE. Everything else seems normal, it was
| serving as a zombie I think, the ZA icon showed a lot of
| Internet activity which was on the server [unwanted, I think
| my wife must have click yes].

| Any suggestion to save me some time finding the solution
| short of formatting C:?

| Jim




If you are using any version of Sun Java that is prior to JRE Version 5.0,
then you are strongly urged to remove any/all versions that are prior to JRE/JSE
Version 5.0. There are vulnerabilities in them and they are actively being exploited.
It is possible that is how you got infected with malware.

Therefore, it is highly suggested that if there are any prior versions of Sun Java
to Version 5 on the PC that they be removed and Sun Java JRE/JSE Version 5.0 Update 7
be installed ASAP.

Simple check, look under...
C:\Program Files\Java

The only folder under that folder should be the latest version...

C:\Program Files\Java\jre1.5.0_07


http://www.java.com/en/download/manual.jsp



For non-viral malware...

Please download, install and update the following software...

* Ad-aware SE v1.06
http://www.lavasoft.de/
http://www.lavasoftusa.com/
http://www.lavasoft.de/ms/index.htm

* SpyBot Search and Destroy v1.4
http://security.kolla.de/
http://www.safer-networking.org/microsoft.en.html

* SuperAntiSpyware
http://www.superantispyware.com/superantispywarefreevspro.html

After the software is updated, I suggest scanning the system in Safe Mode.

I also suggest downloading, installing and updating BHODemon for any Browser Helper
Objects
that may be on the PC.

* BHODemon

http://www.majorgeeks.com/downloadget.php?id=3550&file=11&evp=245a87539eea8ed6904332b4b8b8442d

For viral malware...

* Download MULTI_AV.EXE from the URL --
http://www.ik-cs.com/programs/virtools/Multi_AV.exe

To use this utility, perform the following...
Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
Choose; Unzip
Choose; Close

Execute; C:\AV-CLS\StartMenu.BAT
{ or Double-click on 'Start Menu' in C:\AV-CLS }

NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
FireWall to allow it to download the needed AV vendor related files.

C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
This will bring up the initial menu of choices and should be executed in Normal Mode.
This way all the components can be downloaded from each AV vendor's web site.
The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.

You can choose to go to each menu item and just download the needed files or you can
download the files and perform a scan in Normal Mode. Once you have downloaded the files
needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
during boot] and re-run the menu again and choose which scanner you want to run in Safe
Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.

When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
file. http://www.ik-cs.com/multi-av.htm

Additional Instructions:
http://pcdid.com/Multi_AV.htm


* * * Please report back your results * * *



--
Dave
http://www.claymania.com/removal-trojan-adware.html
http://www.ik-cs.com/got-a-virus.htm


.

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