Re: Virus?: Outlook won't start and cann't access antivirus websites
- From: Malke <notreally@xxxxxxxxxxxxxxx>
- Date: Thu, 19 Jan 2006 06:12:53 -0800
francescomoi@xxxxxxx wrote:
> Hi.
>
> On MS Windows XP, this morning wasn't able to start MS Outlook,
> because I get this error
> message which closes the app:
> -------
> Microsoft Visual C++ Runtime Library. Runtime
> Error!Program:C\Progra~1\Micros~2\Office\Outlook.Exe. This application
> has requested the Runtime to terminate in an unusual way.
> ---------
>
> In addition, I'm not able to access antivirus websites (symantec.com,
> mcafee.com, ...).
Since we don't know anything about your computer's protection, start by
running either Sysclean or David Lipman's Multi-AV:
http://www.elephantboycomputers.com/page2.html#TrendMicros_Sysclean
http://www.ik-cs.com/multi-av.htm - how to use Dave Lipman's Multi-AV
http://www.ik-cs.com/programs/virtools/Multi_AV.exe - Multi-AV download
Then if you have an obsolete antivirus installed (or you let the
subscripton lapse), get a current version (not earlier than 2004)
antivirus installed, update its definitions, and do a thorough scan in
Safe Mode.
Then continue with scanning for non-viral malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.
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