Re: to reformat or to try manual removal...
From: boaz (nospam_at_yahoo.com)
Date: 09/24/05
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Date: Fri, 23 Sep 2005 17:25:28 -0700
If I understand correctly, bottomline is that you cannot remove the
viurs/spyware with Norton.
I used to have your problem. Someone came over and I needed to spend a
whole day to fix my friend's computer. It was faster to just format the
stupid thing and done with it.
NO MORE of these craps ever since I bought a Hard Disk External Eclosure
from CompUSA!
Last time I tired to fix my friend's computer, he had 3000+ adware and
couple virus.
I took out his hard disk and put it in an external enclosure. I then
plugged it in my computer's usb port. I then ran adware and virus scan to
delete all the problem files from his disk. After that, I copied an updated
copy of Adaware to his hard disk. I then put the disk back to his computer.
Rebooted in safe mode and then run Adaware to clean the registry. And then
I installed a copy of Microsoft Antispyware in his computer to just
basically to restore the Home/Search page. (Adaware only delete but it
doesn't repair).
WORK LIKE A CHARM!!!
This didn't take too long to fix his computer and he got to keep all his
personal files.
The key here is not to boot his hard disk at any time. If you did what I
did, Norton should have no problem cleaning the files.
"kcstark" <kcstark@discussions.microsoft.com> wrote in message
news:3776A1D3-6AE6-43A3-8C51-783DAF0CB888@microsoft.com...
> that is my question. When confronted with adware (or malware/viruses
> whatever) that cannot be removed by Norton, Spy Sweeper whoever, do I keep
> following the rabbit trail at the third-party software website to try and
> manually remove each malware, in the hope that it will actually get
> fixed,
> or should I cut my losses right up front and just reformat? Is there some
> guidelines you can give? I'm more and more often being asked to help
> friends
> that get hit, and I can't tell you how much time I feel I've wasted by
> manually removing stuff, that then show up again a day later. I'm
> currently
> going with the "if I scan and find just ADWARE/SPYWARE that say, Norton
> can't
> fix, then I'm just going to not worry about it, and if I find VIRUSES that
> Norton can't fix I'm thinking I'm going to go straight for the reformat".
> What do you recommend? The tech support guy at Norton said, just let them
> walk me thru it (for $70), and that it won't take very long and would be
> much
> faster than a reformat...that after waiting 78 min's just to talk with
> him!
> Hmmm...
>
> Any advice would be much appreciated!
>
> Thanks!
> --
> kc stark
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