Re: clientaz.dll

From: Patrick Dickey (pd1ckey43_at_msn.com.removethis)
Date: 09/03/05 

Date: Sat, 03 Sep 2005 04:48:10 -0500

Rick wrote:
> The two anti-adware programs that I use are : ad-aware and spybot search and
> destroy.
>
> The Norton anti-virus showed that the "clientaz.dll" was from
> 180Solutions.SearchAssistant.
>
> I removed the SearchAssistant, but cannot get rid of the clientax.dll.
>
> "David H. Lipman" wrote:
>
>
>>From: "Rick" <Rick@discussions.microsoft.com>
>>
>>| Every time I run Norton Anti-virus, it finds: 'clientax.dll' , and
>>| identifies it as adware. However I am never able to get rid of it with my
>>| two anti-adware programs.
>>|
>>| The path is: C \ Windows \ Downloaded files \ clientax.dll
>>|
>>| Is there a way to be rid of this?
>>
>>You can't just say "...I am never able to get rid of it with my two anti-adware programs."
>>
>>You need to specifically stae what those two anti-adware programs are and their respective
>>versions if you want help.
>>
>>Did you even try to use the "unamed" anti-adware programs in Safe Mode ?
>>
>>--
>>Dave
>>http://www.claymania.com/removal-trojan-adware.html
>>http://www.ik-cs.com/got-a-virus.htm
>>
>>
>>

As was mentioned in the earlier reply (David H. Lipman's), did you try
removing it in safe mode? The reason I ask is this. Apparently not all
of the 180Search Solutions program was uninstalled, and part of it is
still running.

The reason I say this is, the clientax.dll file is just a snippet of
code that the creators realized is used in more than one of their
programs. So, rather then write it in each program (which is
redundant), they created a dynamic link library (could be dynamic
library link) file which contains the snippet of code. Then, they
simply put a one line reference to the dll in their programs. Makes for
shorter and more efficient coding.

So, what does the explaination have to do with your situation? If a
program is currently using the dll file, when you try to uninstall
another program that uses it, the dll file won't be removed. You can
download a program that views the different files that each of your
running processes uses. One example is TaskInfo
http://www.iarsn.com/taskinfo.html and, another would be Process
Explorer (you'll want to do a Google search for this).

In TaskInfo, simply click on each process that's running in the left
hand side, and on the right hand side, click on the Modules tab. Check
to see if the process is using the clientax.dll file, and if so hit your
Delete key (This will force it to terminate, so you'll get a warning
prompt about unsaved data being lost--Click OK or Yes). When you have
all of the processes closed that are using it (assuming they don't
reopen themselves) you'll be able to uninstall it. In fact, you can
probably go to the folders which contain the exe for each process and
uninstall them also.

HTH. 

-- 
Patrick Dickey <pd1ckey43@removethis.msn.com>
http://www.pats-computer-solutions.com
Smile..  someone out there cares deeply for you.

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