Re: Help!! My computer is possessed!
From: Dazed & Confused (DazedConfused_at_discussions.microsoft.com)
Date: 07/18/05
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Date: Mon, 18 Jul 2005 09:25:06 -0700
When i did a System Restore at the time, it removed whatever weird software
Dell had put in, which seemed to conflict with Windows updates. Then, i
didn't have problems for about a month. Until now. :-|
"Malke" wrote:
> Dazed & Confused wrote:
>
> > I have a number of weird problems on my home computer, and can't
> > access any online technical help. I hope someone here can help, or
> > direct me to the right place.
> >
> > About a month ago, Dell automatic updates installed some kind of fancy
> > "Dell Update Center" and caused a bunch of problems. I followed the
> > instructions they recommended for windows & security updates, and it
> > screwed everything
> > up. For example, my computer was starting up in battery save (black
> > screen) - and it's not a laptop. I did a system restore to two weeks
> > prior, and removed whatever they did - fixed those problems, but may
> > have caused these others.
> >
> > Several days ago, McAfee Security Suite suddenly disappeared, except
> > for the firewall. I have the complete set: antivirus, firewall,
> > antispyware, & privacy protection, all with automatic updates,
> > subscription thru 7/06. The software looks like it's still there, but
> > when I try to run it, nothing
> > happens. I get a McAfee error message at startup. I've tried to
> > re-download the software from McAfee.com, but can't download anything
> > - I get a blank window, that says "done" in the lower left corner. I
> > am unable to download any virus updates, or do online virus scans.
> > I've tried to run virus scans from my installed software, and nothing
> > happens. Same problem on Microsoft.com. Also, Java applets don't run.
> > Can open old emails, but get "operation failed" when I try to get my
> > new emails. Can't delete emails. System Restore no longer functions.
> > The Start bar at the bottom of the screen no longer includes icons for
> > open windows and documents. Norton virusscan won't run, either.
> > Sometimes, i can't access the internet at all, other times (when I
> > shut off the power and restart) I can get in, but none of the sites
> > work right. I can't access online technical help - those windows
> > won't open.
> >
> > Sorry for the long post. Any ideas? I'm up a creek.
>
> Start by uninstalling the Dell Update Center. What happens when you do
> this?
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>
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