Re: Alwayup Trojan-Repair,Quarantine, Delete Failed--Access Denied?
From: David H. Lipman (DLipman~nospam~_at_Verizon.Net)
Date: 05/18/05
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Date: Wed, 18 May 2005 08:19:28 -0400
From: "Eli" <meagain@outthere.invalid>
| Hello:
|
| I use Norton AntiVirus.
|
| Was notifiied of an infection by Alwayup Trojan:
|
| <<
| Source: C:\WINDOWS\Temporary Internet
| Files\Content.IE5\0Z4RMI0I\aun_0036[1].exe
| Click for more information about this threat : Trojan.Alwayup
>>>>>>>
| NAV log reports that Repair Failed, Quarantine failed, delete failed. Access
| denied.
|
| Does "Access Denied" mean it was refused access to other files? In other
| words that the Trojan failed to access other files?
|
| I used Windows Explorer to locate that file within the TIF folder. It showed
| a size of 0 bytes. and that it was created at about the same time that the
| AntiVirus alerts came on my monitor. I simply deleted it, with no problem.
| Wondering if that zero byte size implies that the antivirus somehow stripped
| it ....
|
| I ran a completeVirus Scan with Norton Antivirus and it came out clean.
|
| 1) Does "Access Denied" mean it was refused access to other files? In other
| words that the Trojan failed to access other files?
|
| 2) Is there anything elase I should do to make sure I'm truly rid of this
| Alwayup Trojan?
|
| 3) Can I safely delete all the contents of 0Z4RMI0I\ subfolder within my
| Temp Inernet Files w/o losing important data and/or programs?
|
| Thanks in advance:
|
| -eli
|
Dump the contents of the IE Temporary Internet Folder cache (TIF)
Start --> Settings --> Control Panel --> Internet Options --> Delete Files
Dump the contents of the Mozilla FireFox Cache { if you use FireFox }
Tools --> Options --> Privacy --> Cache --> Clear
Download CLEAN.EXE from the URL --
http://www.ik-cs.com/programs/virtools/clean.exe
It is a self-extracting ZIP file that contains the Kixtart Script Interpreter
{ http://kixtart.org Kixtart is CareWare } three batch files, two Kixtart scripts, two Link
(.lnk) files and a PDF instruction file.
GETFILES.BAT -- For downloading (FTP) the files needed to run the McAfee Command Line
Scanner. If you are using Windows XP, you may have to disable the Windows XP FireWall to
allow the FTP utility to download the needed files
CLEAN.BAT -- For running within Windows after running c:\mcafee\GetFiles.BAT. If you choose
to scan again at a future date, run this batch file. It will automatically check the date
of the McAfee DAT files and if it is a couple of days old, it will download (FTP) the latest
signature files and install them before performing the scan.
DOSCLEAN.BAT -- For use on a Win9x/ME PC or on a Win2K/WinXP PC that is using FAT32 after
you have booted from an Emergency Boot Disk or DOS disk and have already executed;
c:\mcafee\GetFiles.BAT from within Windows. DOS disk boot images can be obtained from;
http://www.bootdisk.com/bootdisk.htm
I need you to perform the following...
Execute; CLEAN.EXE
Choose; Unzip
Choose; Close
Execute; c:\mcafee\GetFiles.BAT
{ or Double-click on 'GetFiles Link' in c:\mcafee }
Reboot the PC into Safe Mode [F8 key during boot]
Shutdown as many applications as possible !
It would also help for you to read - "How to perform a clean boot in Windows XP"
http://support.microsoft.com/kb/310353
Execute; c:\mcafee\CLEAN.BAT
{ or Double-click on 'Clean Link' in c:\mcafee }
A final report in HTML format called C:\mcafee\ScanReport.HTML will be generated. At the
end of the scan, it will be displayed in your browser (Opera, FireFox or Internet Explorer).
It is suggested that you move the report out of c:\mcafee before performing another scan.
It would be a good idea to scan in Safe Mode and in Normal Mode and save a copy of the HTML
report for each session.
* * * Please report back your results * * *
-- Dave http://www.claymania.com/removal-trojan-adware.html http://www.ik-cs.com/got-a-virus.htm
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