Re: Pc-cillan vs. Earthlink TotalAccess conflict under WinXP?

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Date: Mon, 28 Mar 2005 07:25:20 -0600

"optikl" <optikl@com_invalid_cast.net> wrote in message
news:dYmdnZoOE5761drfRVn-ug@comcast.com...
> bdz000@hotmail.com wrote:
> > Apologies if I'm begging in the wrong place:
> >
> > I am actually happy with Trend PC-cillin Internet Security 2005.
> >
> > Issue: I recently purchased a new Dell 4700 with WinXP. I use
> > Earthlink DSL through a DSL modem. I recently installed a Linksys
> > router and also installed Earthlink Total Access to monitor my
> > children's email and browsing activities.
> >
> > While no one has trouble browsing through MSIE under this arrangement,
> > I cannot access the Pop3 server to access email for the various email
> > addresses set up under Earthlink.
> >
> > If I turn off Pc-cillin, the email service works fine.
> >
> > I spent a couple of hours with Earthlink support and their final
> > conclusion was to ask Pc-cillin if you were aware of any conflicts.
> >
> > It occurs to me that there are a host of firewalls involved here:
> > Pc-cillin, WinXP (I have this turned off, I think), perhaps the Linksys
> > router, and whatever the Earthlink/TotalAccess system has in place on
> > its server.
> >
> > If anyone can provide ideas about creating a viable path for email
> > traffic in and out of this computer, I would be most appreciating?
> >
> > Brian Z
> > bdz000@hotmail.com
> >
>
> Have you tried disabling the email scanning module under TIS? TIS sets
> up a proxy for the purpose of collecting data for scanning before it
> transers it to your email client, via port 110. It may be that Earthlink
> isn't set up to work with proxys, just like this article would imply
> concerning Norton AV:
> http://tinyurl.com/48lou
>

Earthlink's email server will work with a proxy including NAV. Earthlink'
email server uses password authentication both for POP3 and SMTP. These
servers are independent entities. POP3 being a dot com site, SMTP being a
dot net site. Sometimes users overlook the logon requirement for SMTP and
its different mail server name..
After disabling NAV's email scanning, then properly adjusting the mail
server and logon requirements and verifying operability, then reenabling
NAV's email scanning usually does the trick.
Its been my observation that Earthlink has added the SMTP logon requirement
without informing ALL of its email usage customers. Also typical was an
email server site name change without informing the customer, and tech
support may be unaware of same for a few weeks at a time after the fact.

• Previous message: optikl: "Re: ADW_WINSTATX.A & MS AntiSpyWare"
• In reply to: optikl: "Re: Pc-cillan vs. Earthlink TotalAccess conflict under WinXP?"
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