Re: Anti Virus scans hang my PC

From: Malke (noreply_at_invalid.com)
Date: 03/12/05 

Date: Fri, 11 Mar 2005 19:09:14 -0800

David H. Lipman wrote:

> From: "Gary Armstrong" <vcgeek@yahoo.com>
>
> | If this is not the correct group, please point me at the correct
> | one.
> |
> | Several days and scans later, I'm frustrated and stuck.
> |
> | When I try doing a virus scan of any size, my PC hangs. I normally
> | run NAV 2002, but have downloaded and tried Housecall and AVG. I've
> | also tried two online scans and all have hung.
> |
> | My first thought was bad disk, but chkdsk /r completes fine and says
> | all is swell. EMSA disk check also completes ( with a couple
> | permission errors ).
> |
> | Anyone have any idea what might be going on?
> | Could you point me in the direction of what comes next?
> |
> | TIA
> | Driving me nuts
> | Gary
> |
> | Additional info:
> | Windows XP SP2 fully patched. NAV & NIS 2002 with current
> | definitions.
> |
> | None of the AVs hang on the same file or directory from scan to
> | scan. I've seen it hang in both user and system areas.
> |
> | NAV also hangs in safe mode.
> |
> | Adaware also hangs (I wanted a third type of scan).
> |
> | I've done several downloads that do online updates with no
> | problem.(AVG Housecall Disk Check )
> |
>
>
>
>
> Go to the hard disk manufacturer's web site and download their
> diagnostic software
> respective to your hard disk. After the test, you will know if the
> hard disk is bad or not..
>
> Quantum/Maxtor - PowerMax
> http://www.maxtor.com/en/support/downloads/powermax.htm
>
> Western Digital - Data LifeGuard Tools (DLGDiag)
> http://support.wdc.com/download/
>
> Hitachi/IBM - Drive Fitness Test (DFT)
> http://www.hgst.com/hdd/support/download.htm
>
> Seagate - SeaTools
> http://www.seagate.com/support/seatools/
>
> Fujitsu - Diagnostic Tool
> http://www.fcpa.com/download/hard-drives/
>
> Samsung - Disk manager
> http://www.samsung.com/Products/HardDiskDrive/utilities/shdiag.htm
>

Aside from Dave's excellent advice, make sure you are doing all scans
for malware in Safe Mode. You didn't mention whether you were doing
this or not. If not and you don't know how (don't want to insult you of
course), get into Safe Mode by repeatedly tapping the F8 key as the
computer is starting. This will get you to the right menu to choose
Safe Mode and from there do all scans.

Malke 

-- 
MS MVP - Windows Shell/User
www.elephantboycomputers.com
In Memoriam - MVP Alex Nichol
The world is diminished without him.

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