HotBar issue

From: Belfastlad (Belfastlad_at_discussions.microsoft.com)
Date: 02/25/05 

Date: Thu, 24 Feb 2005 19:43:02 -0800

My Dad's PC uses Windows XP Home Edition. He recently switched his dial-up
connection to cable connection. Shortly after doing so his internet access
has become non-existant. Even when trying to log onto his homepage it can no
longer find the server. Upon running a scan we found numerous infected files,
most of which the anti-virus software eliminated. All except 2, which are
HotBar applications that are listed as being in registry files. I cannot seem
to eliminate these 2 items. Norton software will not recognize them in the
scan and I can't get online to run the LiveUpdate option to update virus
definitions. Any thoughts/ solutions would be greatly appreciated.