Re: Norton2003 won't install
From: Malke (malke_at_nospoonnotreally.com)
Date: 12/01/04
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Date: Wed, 01 Dec 2004 06:03:38 -0800
R/K wrote:
> Windows XP was installed on a Dell desktop running Norton and 4
> Blaster Worms infected the pc as well as 148 trojans and highjackers.
> Norton wouldn't run. I uninstalled the XP and ran Norton which found
> and quarantined the worms. Many apps wouldn't run properly so I used
> the WinMe start-up floppy and ran scanreg/restore. The Norton and
> PowerPoint were gone when the pc restarted. I put the Norton c.d. in
> to reinstall it and a Mssg telling me there was 4 files in quarantine
> did I want to delete them from my computer. I chose Yes. Norton won't
> install, looked through the registry for Norton and Symantec, didn't
> find anything. Norton says it's a Microsoft problem. Any ideas? I'd
> really appreciate your help.
Generally speaking, when NAV won't install (or reinstall), it's because
the computer is still not clean. Without actually seeing your machine,
I can't tell you exactly what to do, but I'd scan in Safe Mode with
Sysclean (see below) and then try to install a different av, something
like EZ-AV from http://www.my-etrust.com/microsoft.
I don't quite understand your post - when you say you uninstalled XP,
what does that really mean? That you had upgraded from ME to XP and you
went back to ME?
Again, I can't see your machine, but if I understand the situation
correctly from your post, I would format the drive and start over. Do a
clean installation of Windows and restore data from backups. You may
want to take the machine to a good local computer repair shop (not a
BestBuy or CompUSA type of store) if you need data to be rescued first.
TrendMicro's Sysclean is an extensive antivirus tool which has the
advantage of not needing to be installed. It requires two parts - the
scanning engine and the virus pattern files.
1. Create a new folder on your Desktop or the C: drive named something
useful like "Sysclean".
2. Go here and download the two parts of the program to that folder:
http://www.trendmicro.com/download/dcs.asp - Sysclean
http://www.trendmicro.com/download/pattern.asp - virus pattern files
The pattern files will be zipped - extract them with your unzipper (like
WinZip) or if you have XP, you can just open the folder. You need to
put the extracted files in the Sysclean folder you made.
3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
tapping the F8 key as the computer is starting up to get to the proper
menu.
4. Go to the Sysclean folder you made and double-click on sysclean.com.
Start the scan. After the scan is finished, look at the log. You may
need to make a note of where any viruses were found if they were not
able to be removed so you can manually delete them.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
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