Re: windows shut down

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• In reply to: cas8137: "windows shut down"
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Date: Thu, 04 Nov 2004 09:25:38 -0800

cas8137 wrote:

> Hi there I am having a problem. When I try to open Internet Explorer
> and the window opens it automatically closes right away. So I open it,
> it closes etc. Would you happen to know what is causing this. scanned
> for viruses and there is none. Cleaned cookies too. Would you happen
> to know the problem

There isn't enough information in your post to give you a specific
answer. How do you get on line? ISP? Dialup? Cable/DSL? Does your
computer work well except for this? What changed between the time
things worked and the time they didn't? Are there any clues in Event
Viewer? You say you scanned for viruses; what av did you use? Was it a
current version using updated definitions? Did you scan in Safe Mode?
Here are some troubleshooting steps for you to take:

1) Scan in Safe Mode with current version (not earlier than 2003)
antivirus using updated definitions;

2) remove spyware with Spybot Search & Destroy
(www.safer-networking.org) and Ad-aware (www.lavasoftusa.com). These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from
http://www.intermute.com/spysubtract/cwshredder_download.html. I would
not install the other Intermute programs, however. Alternately, there
are CoolWebSearch malware removal steps at
http://www.silentrunners.org/sr_cwsremoval.html. A combination of
HijackThis and About:Buster (http://www.majorgeeks.com) works well in
removing homepage hijackers. Always read the instructions before
running a spyware removal tool. Be sure to update these programs before
running, and it is a good idea to do virus/spyware scans in Safe Mode.
Make sure you are able to see all hidden files and extensions (View tab
in Folder Options);

3) If you are running Windows ME or XP, you should disable/enable System
Restore because malware will be in the Restore Points. With ME, you
must disable System Restore completely. With XP, you can delete all but
the most recent (presumably clean) System Restore point from the More
Options section of Disk Cleanup (Run>cleanmgr).

4) make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update;

5) run a firewall.

After you are sure your computer is 100% spyware and virus-free, if the
problem continues then please post back to this thread. Be sure to
include the information I asked for in the beginning of this post.

Malke

-- 
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

• Previous message: Sid: "Possible virus"
• In reply to: cas8137: "windows shut down"
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