Re: Navigation Error/DNS Error

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• In reply to: Laura117: "Navigation Error/DNS Error"
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Date: Mon, 25 Oct 2004 20:35:59 -0700

Laura117 wrote:

> I'm not even sure if i am in the right discussion group but here
> goes...I have Internet Explorer 6 and from one day to the next my
> computer i couldn't log onto certain web pages that i was able to the
> day before, I keep getting redirected to something called "Internet
> Optimizer" and it shows up
> "Navigation error/ DNS error". For example, I tried to go into
> Yahoo.com and
> i get redirected. I also tried to open up links from my home page
> (MSN.com) and some won't work either and my home page looks different
> (the background was Blue, now it's white and there is a "b" in the
> upper left hand corner,
> all by itself and it wasn't ther before.) I even went into Microsoft
> Help and there is a link for exactly what i need (problems opening web
> sites) but the link won't open up, so i can't even see what i need to
> do to fix the
> problem. Thank you very much.

You have malware on your system. Here are general removal instructions:

1) Scan in Safe Mode with current version (not earlier than 2003)
antivirus using updated definitions;
2) remove spyware with Spybot Search & Destroy
(www.safer-networking.org) and Ad-aware (www.lavasoftusa.com). These
programs are free, so use them both since they complement each other.
There are removal steps for CoolWeb Search malware at
http://www.silentrunners.org/sr_cwsremoval.html. A combination of
HijackThis and About:Buster (http://www.majorgeeks.com) works well in
removing homepage hijackers. Always read the instructions before
running a spyware removal tool. Be sure to update these programs before
running, and it is a good idea to do virus/spyware scans in Safe Mode.
Make sure you are able to see all hidden files and extensions (View tab
in Folder Options);
3) If you are running Windows ME or XP, you should disable/enable System
Restore because malware will be in the Restore Points. With ME, you
must disable System Restore completely. With XP, you can delete all but
the most recent (presumably clean) System Restore point from the More
Options section of Disk Cleanup (Run>cleanmgr).
4) make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update;
5) run a firewall.

Malke

-- 
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

• Previous message: David H. Lipman: "Re: Pattern File 2.218 fails to detect it"
• In reply to: Laura117: "Navigation Error/DNS Error"
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