Re: Major problems, Please Help Me!
From: David H. Lipman (DLipman~nospam~_at_Verizon.Net)
Date: 10/10/04
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Date: Sun, 10 Oct 2004 08:49:08 -0400
Julie, if you want help you can't post generalized information. You need to post specific
information. Like, what anti virus software and what is the OS.
In the mean time, please follow the following directions and then try installing the
undeclared anti virus software again then post back with the results.
1) Download the following three items...
Trend Sysclean Package
http://www.trendmicro.com/download/dcs.asp
Latest Trend signature files.
http://www.trendmicro.com/download/pattern.asp
Adaware SE (personal free version)
http://www.lavasoftusa.com/
Create a directory.
On drive "C:\"
(e.g., "c:\New Folder")
or the desktop
(e.g., "C:\Documents and Settings\lipman\Desktop\New Folder")
Download sysclean.com and place it in that directory.
Dowload the signature files (pattern files) by obtaining the ZIP file.
For example; lpt192.zip
Extract the contents of the ZIP file and place the contents in the same directory as
sysclean.com.
2) Update Adware with the latest definitions.
3) If you are using WinME or WinXP, disable System Restore
http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.htm
4) Reboot your PC into Safe Mode
5) Using both the Trend Sysclean utility and Adaware, perform a Full Scan of your
platform and clean/delete any infectors/parasites found.
6) Restart your PC and perform a "final" Full Scan of your platform using both the
Trend Sysclean utility and Adaware
7) If you are using WinME or WinXP,Re-enable System Restore and re-apply any
System Restore preferences, (e.g. HD space to use suggested 400 ~ 600MB),
8) Reboot your PC.
9) If you are using WinME or WinXP, create a new Restore point
10) Please report back your results
Dave
"Julie" <anonymous@discussions.microsoft.com> wrote in message
news:149b01c4aeb4$ffa53560$a501280a@phx.gbl...
| I have tried to reinstall my virus software, although it
| tells me it has been sucessful it is not. i then try to
| uninstall/repair and i am getting an error 1721. i also
| have a problem when i use my internet. i can access my
| homepage fine but when i try to access another website
| (any website), I am prompted to supply a username and
| password.
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