Netsky.Q and Dyfica viruses

From: Dave Hanson (anonymous_at_discussions.microsoft.com)
Date: 10/08/04 

Date: Thu, 7 Oct 2004 16:55:43 -0700

I have a client who had these viruses on her Windows ME
system. I was able to clean her PC, but have run into one
major problem. When I run Windows Explorer, the only
thing that appears on her C: drive are the files in her
\My Documents folder. I cannot get to anything in the
Control Pannel obviously either. I tried to run Windows
in safe mode, but holding down on the Ctrl key and
restarting won't allow me to do so. A number of Control
Pannel functions (including Properties) are disabled, so I
can't really make any changes here.

Any help would really be appreciated.

Dave

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