Re: Task Manager, etc
From: Malke (malke_at_nospoonnotreally.com)
Date: 09/23/04
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Date: Wed, 22 Sep 2004 19:34:03 -0700
Barry N wrote:
> I have several problems. 1) Task manager wont open. It
> opens for a micro-second and closes. 2) Programs open
> buy themselves. 3) Pop-ups are coming up, many at a
> time. 4) Performance has dramaticaly slowed. I think I
> have a virus but, Norton didn't detect it. Thanks for
> your help
This is indicative of viral infection. This could happen if your NAV is
an older version and you haven't been updating the virus definitions.
To be sure you are not infected with the common viruses that cause
these symptoms, do the following:
1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger
(http://vil.nai.com/vil/stinger/) and run it in Safe Mode. Stinger is a
limited virus checker, but its advantage is that it is standalone and
doesn't need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan. You may not need to reinstall NAV, but if your NAV
is a version older than 2003, you should replace it with a newer one.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (http://www.safer-networking.org) and Ad-aware
(http://www.lavasoftusa.com). These programs are free, so run them both
since they complement each other. You may also want to run CWShredder
and HijackThis from http://aumha.org/freeware.htm. Although CWShredder
is no longer being updated, it will still clean older variants of the
CoolWebSearch malware. Be sure to update these programs before running
them. Always read the instructions before running a spyware removal
tool. It is best to run antivirus and spyware removal tools in Safe
Mode.
5) Make sure you are running a firewall.
6) Go to Windows Update and apply all security patches for your
operating system. Do not install drivers from Windows Update.
Malke
-- MS-MVP Windows User/Shell Elephant Boy Computers www.elephantboycomputers.com "Don't Panic"
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