Re: Trojan Virus Attack
From: Cris (cris_at_notienecorreo.com)
Date: 08/30/04
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Date: Mon, 30 Aug 2004 18:35:15 +0200
Apart from some other problems one possible reason may be that you have too
much unnecessary information related to your IE on your PC. If it took
several seconds to delete your temp files in the way I explained before, I
guess that you hadn't done the cleaning for a long time. Right? To remove
completely some other unnecessary temp files which could be causing this
problem try the following:
Go to Start / Run (Execute) to write the expression %temp% as it is (with
the symbols.) Delete everything. It's just your Temp file. Back to CONFIG 1
(you should see it on your left) and in Temp Internet Files in Content.IES
delete everything except index file which is impossible to delete.
If for some reason you can't delete all these files in that way, find them
in your explorer and try to delete them. Then run your updated Ad-Aware
better in Safe Mode.
It's not clear from your post whether you could reach safe mode or not.
Remember that it's better to run antivirus and antispy programs in safe
mode. They are more effective.
Did all this help you?
"Neil110609" <anonymous@discussions.microsoft.com> escribió en el mensaje
news:2cc501c48eaa$0dee1db0$a601280a@phx.gbl...
Hey Chris - thanks for the quick response. Although it
did not solve our current problem, at the guidance of
Microsoft, we did clean up the Internet temp files and
cookies and you were right - it did take several minutes.
Do you have any suggestions as to why ad-aware freezes at
the IE folder? We restarted the program several times and
it stops at the same place each time.
Thanks - Neil
>-----Original Message-----
>Probably SpyBoy won't fix this but try to run it to see
what happens.
>
>
>Also try to go to your Internet Explorer browser /
Tools / Internet Options
>/ General.
>In Temporary files of internet / eliminate files /
tick "eliminate all the
>content" and accept. This may take some seconds. In the
same place eliminate
>cookies (on the left). Then in "History" (below) delete
history and close
>this window.
>
>Then delete your recycle bin (your waste basket.) You
should find an icon in
>your desktop.
>
>Independently the results you get with this start your
computer in safe mode
>to run your previously updated (if possible) antivirus
and antispy-programs
>also updated. Start you computer and immediately press
repetedly
>the key "F8" at the top of your keyboard. Press it twice
a second or so.
>Then you will find a screen with several possibilities.
Choose "Start in
>Safe Mode" (or similar expression.) In that moment you
can run your updated
>antivirus AND your updated antispy programs on after the
other.
>
>When finished restart in normal mode and comment results.
>
>
>"Neil110609" <anonymous@discussions.microsoft.com>
escribió en el mensaje
>news:2b8201c48ea4$ca597ea0$a501280a@phx.gbl...
>> Help from a person who is not very computer savey!
>>
>> Our home PC was hit with a trojan virus - Norton
detected
>> it but could not isolate it. We have now lost access to
>> the internet (AOL) and Explorer, cannot open programs
>> with the icon shortcuts (i.e. excel and word), cannot
>> open Norton anti-virus, and have lost several functions
>> off the start menu (i.e. the "run" function). We tried
to
>> run ad-aware but it froze on the IE Favorite files
>> ("busy"). We did not run spybot yet at Microsoft help
>> desk instructed us to run ad-aware 1st.
>>
>> Any suggestions and/held would be GREATLY appreciated.
>
>
>.
>
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