Re: Trojan Virus Attack

From: Neil110609 (anonymous_at_discussions.microsoft.com)
Date: 08/30/04 

Date: Mon, 30 Aug 2004 08:57:30 -0700

Hey Chris - thanks for the quick response. Although it
did not solve our current problem, at the guidance of
Microsoft, we did clean up the Internet temp files and
cookies and you were right - it did take several minutes.
Do you have any suggestions as to why ad-aware freezes at
the IE folder? We restarted the program several times and
it stops at the same place each time.

Thanks - Neil
>-----Original Message-----
>Probably SpyBoy won't fix this but try to run it to see
what happens.
>
>
>Also try to go to your Internet Explorer browser /
Tools / Internet Options
>/ General.
>In Temporary files of internet / eliminate files /
tick "eliminate all the
>content" and accept. This may take some seconds. In the
same place eliminate
>cookies (on the left). Then in "History" (below) delete
history and close
>this window.
>
>Then delete your recycle bin (your waste basket.) You
should find an icon in
>your desktop.
>
>Independently the results you get with this start your
computer in safe mode
>to run your previously updated (if possible) antivirus
and antispy-programs
>also updated. Start you computer and immediately press
repetedly
>the key "F8" at the top of your keyboard. Press it twice
a second or so.
>Then you will find a screen with several possibilities.
Choose "Start in
>Safe Mode" (or similar expression.) In that moment you
can run your updated
>antivirus AND your updated antispy programs on after the
other.
>
>When finished restart in normal mode and comment results.
>
>
>"Neil110609" <anonymous@discussions.microsoft.com>
escribió en el mensaje
>news:2b8201c48ea4$ca597ea0$a501280a@phx.gbl...
>> Help from a person who is not very computer savey!
>>
>> Our home PC was hit with a trojan virus - Norton
detected
>> it but could not isolate it. We have now lost access to
>> the internet (AOL) and Explorer, cannot open programs
>> with the icon shortcuts (i.e. excel and word), cannot
>> open Norton anti-virus, and have lost several functions
>> off the start menu (i.e. the "run" function). We tried
to
>> run ad-aware but it froze on the IE Favorite files
>> ("busy"). We did not run spybot yet at Microsoft help
>> desk instructed us to run ad-aware 1st.
>>
>> Any suggestions and/held would be GREATLY appreciated.
>
>
>.
>

Relevant Pages

  • Re: right mouse key not working properly
    ... MS-MVP Windows Shell/User ... ladp hunted and pecked: ... You cannot access the Internet in Safe Mode. ...
    (microsoft.public.windowsxp.hardware)
  • Re: right mouse key not working properly
    ... right mouse key will close explorer window ... You cannot access the Internet in Safe Mode. ...
    (microsoft.public.windowsxp.hardware)
  • Re: No Desktop, No icons, No START, No Taskbar
    ... Physically disconnect your computer from the Internet. ... MS-MVP Windows - Shell/User ... I've tried to scan in both Safe Mode and Normal Mode. ... don't get rid of the malware first the repair install will fail. ...
    (microsoft.public.windowsxp.general)
  • Re: Trojan Virus Attack
    ... several seconds to delete your temp files in the way I explained before, ... and in Temp Internet Files in Content.IES ... It's not clear from your post whether you could reach safe mode or not. ... Remember that it's better to run antivirus and antispy programs in safe ...
    (microsoft.public.security.virus)
  • Re: Internet explorer freeze
    ... antimalware scans, also in Safe Mode. ... known-clean computer with an Internet connection and a cd burner. ... If you are running Windows ME or XP, you should disable/enable System ... System Restore point from the More Options section of Disk Cleanup ...
    (microsoft.public.windowsxp.general)