Re: Possible virus...need help please

anonymous_at_discussions.microsoft.com
Date: 08/25/04 

Date: Wed, 25 Aug 2004 14:49:11 -0700

>-----Original Message-----
>WTW wrote:
>
>> I just got done with installing the SP2, and i went to restart the
>> computer. As soon as i tried to pull up the window to restart the
>> comp, a buch of programs have experienced a problem and need to
close
>> boxes, followed by
>> send error report boxes. I think that one of the programs was called
>> Mc(something) Bug cleaner or something like that. It was no program i
>> have
>> ever seen on my computer before. It seemed really odd, and my
>> computer
>> was running really slowly. I pulled up the processes window, and the
>> Mc
>> something program was still running from my account. I clicked it and
>> told it to close, but the screen went blue for a little then went back
>> to my
>> windows screen and thestrange program hadnt closed. At this time the
>> service patch box came up and let me restart the computer. When the
>> system rebooted, directly after the Windows XP loading window, a blue
>> screen came up with the message: "STOP: c0000135 {unable to locate
>> component} This application has failed to start because winsrv was not
>> found. Re-installing this application may fix this problem." After
>> this
>> screen I can do nothing but turn off my computer. Every time i start
>> my
>> comp back up again, i get the same message. What can I do?
>
>Do you have a Prescott processor? Go to the forums here:
>
>http://forum.aumha.org/
>
>And look under "Specific Issues in SP2". Scroll down to the solution.
>
>Malke
>--
>MS MVP - Windows Shell/User
>Elephant Boy Computers
>www.elephantboycomputers.com
>"Don't Panic!"
>.
>

Ok i went to the forum you recommended, but as a pretty unexperienced
computer user, i do not know how to access the BIOS and most of the steps
they say can help to solve this issue. Would you be able o give me a
walkthrough of how to fix the problem in laymens terms.

thanks for the help

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