Re: Conflict Between McAffee and ACT
From: Jurren Bouman (jurren_at_hotmail.com)
Date: 08/03/04
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Date: Tue, 03 Aug 2004 09:53:38 +0200
You should post this at the McAfee Support Forum:
http://forums.mcafeehelp.com/
CE101 wrote:
> Although the following is indeed a virus-related issue,
> the connection is rather tenuous, so please bear with me
> as I explain.
>
> I'm running the following software
> - VirusScan 8.0.41 (with Engine 4.3.20 and Dat 4.0.4382)
> - ACT! for Web 1.2.5
> - Outlook 2002
> - Windows 2000 SVP 4
>
> For those not familiar with the product, ACT is a contact
> management system and "ACT! for Web" is the Internet-
> enabled version, that allows databases to be accessed over
> the Web.
>
> ACTWeb works just fine, however I cannot run two
> consequetive sessions without first resetting Internet
> Information Services (IIS) at the DOS command prompt by
> running IISReset.
> For example, here's a typical scenario ...
> - I log onto my database, work on it for a minute, logoff
> - Five minutes later I try opening the database again, but
> invariably it just hangs
>
> The problem is documented in the ACT Knowledge Base at
> http://itdomino.act.com/act.nsf/docid/2002102513572 ,
> where the Situation and the Solution are explained as
> follows:
>
> ---> Situation: You have recently installed ACT! 6.0,
> and are attempting to open the ACT! E-mail view. You have
> McAfee VirusScan or Internet Security software installed.
> When you open ACT! Email, you receive the following
> message: "ACT.exe has generated errors and will need to be
> closed by Windows". Or, the E-mail view may open
> successfully, but you experience errors when addressing an
> e-mail message.
>
> ---> Solution: This issue is commonly caused by a
> script blocking feature in some AntiVirus software. If you
> have one of the following McAfee products installed on
> your desktop computer, and would like to use ACT! 6.0 E-
> mail, you will need to disable the Hawk Script Stopper
> feature: McAfee VirusScan Professional or Home Edition
> 7.0, or McAfee Internet Security 5.0.
>
> I followed the recommended solution and disabled McAffee's
> ScriptBlocking feature and low and behold the problem went
> away. Although ACTWeb works fine now, I am not too pleased
> with the solution. The ScriptStopper is supposed to
> monitor running scripts for worm activity and I don't feel
> very comfortable having it off.
>
> As a result I called tech support at ACT. They told me
> that their application does indeed have VB script in it
> and hence the anti-virus software is doing its job.
>
> Next I contacted McAffee to find out if there is a way to
> configure VirusScan such that it will ignore ACTWeb's VB
> scripts. I was told that the current version of VS does
> not have this flexibility. I understand however that in
> earlier versions of McAffee VirusScan you could configure
> OutLook Hawk (the script blocking component) to ignore
> trusted applications.
>
> So now my question to you folks at the Microsoft support
> site.... Do you know of any AV software that provides a
> configurable measure of script blocking?
>
> I understand that it's not wise (if not impossible) to
> have two AV products installed, so I'd be interested in
> finding one to provide only the script blocking, leaving
> all other AV functions for McAffee.
>
> Any suggestions? Your help will be greatly appreciated.
-- Jurren Bouman MVP Windows - Security "Microsoft Trustworthy Computing: Security" http://www.microsoft.com/security/default.mspx
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