Re: Cannot Complete Patch Download

From: Malke (malke_at_nospoonnotreally.com)
Date: 07/08/04 

Date: Thu, 08 Jul 2004 07:57:57 -0700

Sharon wrote:

> I have been trying without success to download Microsoft's security
> patches. On I.E. (ver. 6.0) the website freezes and can only be
> removed with "End Task". We also have AOL and I get as far as the
> download, which does work, but it never installs. This is in
> reference to the Cumulative Security Patch that is so critical to
> obtain. My computer was infected with kk32.dll and surf.dat; however,
> it has been cleaned of these malicious items.
>
> I have tried downloading each patch separately but still the same
> thing occurs. As noted, I am running I.E. 6.0 with Windows 98 2nd
> Edition.
>
Check your hosts files. Do a Find for files and folders and look for
"hosts". In Win98, I believe you need to open an MS-DOS prompt and type
"edit" and then open the hosts file you found. Here are instructions as
to what should be in there:

Carefully examine the file. Lines that begin with a # are comments and
don't count. Leave them alone. Unless you know you use a proxy server
to get to the Internet or you added entries yourself, the only
uncommented entry that should be there is:
 
 127.0.0.1 localhost
 
If you see any other entries, delete them and Save the file. Make sure
you scroll all the way down to the bottom of the window if there is a
scrollbar. Do this for each file you found.

Continue your cleanup by removing spyware with Spybot Search & Destroy
from www.safer-networking.org and Ad-aware from www.lavasoftusa.com. Be
sure to update these programs before running them. These programs are
free, so run them both since they complement each other. You may also
want to run the latest CWShredder and HijackThis from
http://www.spywareinfo.com/~merijn/index.html. Always read the
instructions before running a spyware removal tool. It is best to run
antivirus and spyware removal tools in Safe Mode. Also, you didn't say
but you must have a full-featured antivirus installed using updated
definitions and should have a firewall.

If all that doesn't help, here is a link to the Windows Update
troubleshooter:
http://v4.windowsupdate.microsoft.com/troubleshoot/

Malke 

-- 
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"

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