Re: What infection might these "symptoms" indicate?

From: Bullwinkel J. Moose (quincey.nyc_at_verizon.net)
Date: 07/06/04 

Date: Tue, 06 Jul 2004 17:00:29 GMT

Just a thought: if these are the only 2 site you can't get to try for google
and get to them through google. 

-- 
Regards,
Werner
quincey.nyc@nospam.verizon.net
Remove "Nospam" when e-mailing
"Brian" <flackb@hotmail.com> wrote in message
news:40ea8665$1$14239$a0ced6e1@news.skynet.be...
> "Garret Swayne" <garret@garretswayne.com> wrote in message
> news:3yuGc.6863$oD3.5505@newsread1.news.pas.earthlink.net...
> > I'm posting this in behalf of a friend of mine whose computer seems
> infected
> > with a worm or virus of some sort.  Here are the "symptoms":
> >
> > 1.  Somehow her Internet Exporer is prevented from visiting the Norton
or
> > McAfee websites for help.  Whenever she navigates to one of these
> anti-virus
> > sites, she gets a "This page cannot be displayed" error.  She can visit
> > other sites on the web, but not these anti-virus sites.  We haven't
tried
> > them all, just the two primary ones I know of--Symantec (Norton) and
> Network
> > Associates (McAfee).  And the sites are not just "down".  I check with
my
> > non-infected computer, and those websites display fine.  But she can't
> from
> > hers.
> >
> > 2.  I got her a copy of Norton Anti-Virus 2004 and installed it on her
> > machine (a Sony Vaio lapton running Windows XP home edition).
Supposedly,
> > it installed fine.  But whenever we'd try to execute the AntiVirus
program
> > or the Live Update program, it would open a window and start executing,
> but
> > then the window would unexpectedly and inexplicably close.  Like the
> program
> > was being internally terminated by something.
> >
> > 3.  She's noticed some other odd behaviors but can't exactly describe
> them.
> > But outside of what's mentioned above, her computer seems to function
> fairly
> > normally.  She can get her email, she can surf the web, just not the
sites
> > mentioned above.  But she's scared to do any of that because she doesn't
> > have any functioning AV protection.
> >
> > Do any of you AV experts out there know what kind of infection might
cause
> > symptoms like these?  We installed Norton Anti-virus software, but the
> > apparent infection is not allowing it to execute!  What shall we do?  I
> > presume the first step is to identify and get rid of the current
infection
> > which seems to prevent the AV software from running.  Is there a way to
> > maybe boot up her computer in DOS and run the AV program from DOS?  But
if
> > this infection is a very recent one, the AV program running under DOS
> > wouldn't be able to detect or fix it unless the program could first
obtain
> > the most recent file updates.  And there's no easy way to get the
computer
> > to go online and do that under DOS, correct?
> >
> > Anybody have a solution?  Or can you point us to where we might be able
to
> > find a solution?  Any help or advice would be most appreciated.
> >
> >
> 1. Try connecting to
http://housecall.antivirus.com/housecall/start_corp.asp
> where, if it will connect, you can run an online virus check.
> 2. Make sure there is no firewall on her machine that needs to be
configured
> for the blocked sites.
> 3. Run Windows in 'Safe Mode' (by pumping F8 during bootup and then
> selecting Safe Mode from the list) and then run the anti virus software.
>
> Brian
>
>
>

Relevant Pages

  • Re: What infection might these "symptoms" indicate?
    ... if these are the only 2 site you can't get to try for google ... But whenever we'd try to execute the AntiVirus ... >> Do any of you AV experts out there know what kind of infection might ... >> maybe boot up her computer in DOS and run the AV program from DOS? ...
    (microsoft.public.scripting.virus.discussion)
  • Re: What infection might these "symptoms" indicate?
    ... Yes....I have a friend with exactly the same problem. ... But whenever we'd try to execute the AntiVirus program ... > Do any of you AV experts out there know what kind of infection might cause ... > maybe boot up her computer in DOS and run the AV program from DOS? ...
    (microsoft.public.scripting.virus.discussion)
  • Re: What infection might these "symptoms" indicate?
    ... Yes....I have a friend with exactly the same problem. ... But whenever we'd try to execute the AntiVirus program ... > Do any of you AV experts out there know what kind of infection might cause ... > maybe boot up her computer in DOS and run the AV program from DOS? ...
    (microsoft.public.security.virus)
  • Re: What infection might these "symptoms" indicate?
    ... Somehow her Internet Exporer is prevented from visiting the Norton or ... But whenever we'd try to execute the AntiVirus program ... > Do any of you AV experts out there know what kind of infection might cause ... > maybe boot up her computer in DOS and run the AV program from DOS? ...
    (microsoft.public.security.virus)
  • Re: What infection might these "symptoms" indicate?
    ... Somehow her Internet Exporer is prevented from visiting the Norton or ... But whenever we'd try to execute the AntiVirus program ... > Do any of you AV experts out there know what kind of infection might cause ... > maybe boot up her computer in DOS and run the AV program from DOS? ...
    (microsoft.public.scripting.virus.discussion)